Test Center Manager

Prometric•Harrison, NY

9d•$20•Onsite

About The Position

The Test Center Manager (TCM) represents Prometric at its test centers and manages the testing facility, operations, personnel, and financial practices. The role ensures that the center consistently meets Prometric and client standards and maintains policies and procedures that protect exam integrity. The TCM supervises and trains Test Center Administrators, oversees candidate registration and security procedures, and may also administer tests as a Test Center Administrator. The position is based at 2975 Westchester Ave, Suite 112, Purchase, NY 10577.

Requirements

High school diploma or equivalent.
At least two years of customer service experience.
At least one year of management or supervisory experience.
Must be at least 18 years old.
Communicate effectively and professionally with candidates, with appropriate authority.
Learn and apply verbal and written operational instructions.
Make decisions using appropriate situational judgment.
Write detailed, accurate, and professional reports and correspondence.
Multitask and handle small tools, including packing equipment for shipping or unpacking it for installation.
Familiarity with Microsoft Windows-based programs and applications, including MS Office, Outlook, and web browsing.
Flexible availability to work various days and times, including evenings and weekends, according to testing demands.
Effectively manage situations requiring conflict resolution.
Bend, stoop, and lift up to 40 pounds.
Remain stationary for extended periods while administering exams.
Move through the test room every 8–10 minutes and escort candidates to and from the testing room.
Adjust or focus computer screens and view the testing room through camera monitors while proctoring exams.
Physically maneuver in tight spaces to maintain computers in the lab and office while following safety protocols.

Nice To Haves

College experience.

Responsibilities

Ensure facilities, operations, and performance at the assigned test center consistently meet Prometric and testing-client standards.
Plan staff schedules and supervise regular and temporary Test Center Administrators.
Understand how test-center operating costs affect business drivers and performance against corporate metrics.
Explain business performance priorities to staff and coach them to meet targets efficiently.
Supervise candidate security and verification procedures during registration, including checking identification and eligibility.
Hire and train new Test Center Administrators.
Review and approve staff timesheets and expenses.
Maintain facility security by ensuring locks and security systems are used properly and holding the facility keys.
Represent the organization professionally.
Use basic technology knowledge to resolve common issues.
File detailed reports about irregular test-center situations or complaints.
Operate a DVR, digital camera, telephone system (IVR), and alarm system as required.
Resolve, report, or escalate candidate and building problems to the appropriate department or manager.
Work with property management to maintain a safe and comfortable testing environment.
Act as a Test Center Administrator and administer tests.
Participate in Prometric quality assurance, audit programs, and other company initiatives.
Maintain thorough knowledge of policies, practices, and procedures.