Test Center Manager (Peoria, IL)

Pearson • Peoria, AZ

5d • Onsite

About The Position

Pearson VUE is hiring a regular, full-time Test Center Manager at its Peoria, Illinois test center. The manager leads a small team of Test Administrators while also performing Test Administrator duties, which account for approximately 60% of daily tasks. The role involves customer interaction, hiring and retaining staff, coaching and evaluating employees, and helping maintain a secure, professional testing environment. The position is benefits eligible on the hire date and pays $19.00 per hour to start.

The position is 35 to 40 hours per week, with an expectation to work additional hours if needed. Scheduling is flexible across Monday through Saturday, between 7:15 a.m. and 8:00 p.m.; approximately one to four Saturdays per month are expected, and Sunday shifts are possible but infrequent. The manager must also be available to assist local sites and address operational problems when away from the test center.

Requirements

• High school diploma required.
• At least one year of customer service and supervisory experience preferred.
• Strong communication, team-leading, and training skills.
• Flexibility with work hours and days.
• Proficiency with Microsoft Office, Windows applications, the internet, and email.
• Ability to operate a computer, fax machine, and telephone.
• Ability to maintain focus in quiet environments and hear soft-spoken words.
• Ability to lift up to 20 pounds occasionally.
• Ability to stand for long periods, frequently escort candidates during a shift, and sit for extended periods.
• Ability to bend, stoop, and lift from a stooped position.
• Ability to see small details at a distance and clearly read names on identification cards and screens.

Nice To Haves

• Bachelor's degree or equivalent.
• Experience in a testing environment.

Responsibilities

• Perform on-time test center opening and closing procedures.
• Understand and follow testing procedures.
• Check in examinees, verify identification, and explain the exam process.
• Monitor examinees during testing and maintain a secure testing environment.
• Work with internal technical support to investigate and resolve technical issues.
• Adhere strictly to company policies and exercise careful judgment.
• Maintain a professional, clean testing center and perform light housekeeping.
• Arrive on time for all scheduled shifts.
• Manage site staffing, hiring, retention, conflict resolution, and scheduling.
• Train, develop, and coach staff.
• Serve as the first contact for facility issues.
• Assist local sites as needed and address operational problems when away from the test center.
• Multitask while carrying out Test Administrator and manager duties.

Benefits

• Medical, dental, and vision benefits.
• Life insurance and short-term disability benefits.
• Voluntary long-term disability benefits.
• Paid holidays, vacation, sick days, and personal days, per NCS Pearson policies.
• 401(k) retirement plan with employer match.
• Employee Stock Purchase Plan, with biannual enrollment.
• Tuition reimbursement.
• Company-paid life insurance and business travel insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED