Test Center Manager (Peoria, IL)

Pearson•Peoria, IL

12h•Onsite

About The Position

Pearson VUE is hiring a regular full-time Test Center Manager in Peoria, Illinois. The role combines test administration duties with onsite management of a small team of Test Administrators. Approximately 60% of daily tasks involve administering tests and maintaining a secure, professional testing environment; approximately 40% involve managing staffing and developing employees. The starting pay is $19.00 per hour. The position is benefits eligible effective on the hire date. The position requires flexible availability for shifts Monday through Saturday between 7:15 AM and 8:00 PM, with about 1–4 Saturdays per month. Sunday shifts are possible but infrequent. It is strictly full-time, at 35–40 hours per week, with an expectation to work additional hours if needed. The manager must be available to assist local sites and address operational problems when away from the test center.

Requirements

At least one year of customer service and supervisory experience is preferred.
High school diploma required.
Strong communication, team-leading, and training skills.
Flexibility to work varied hours and days.
Proficiency in Microsoft Office, Windows applications, the Internet, and email.
Ability to operate a computer, fax machine, and telephone.
Ability to maintain focus in quiet environments and hear soft-spoken words.
Ability to lift up to 20 pounds occasionally.
Ability to stand for long periods and frequently escort candidates during a shift.
Ability to sit for extended periods.
Ability to bend, stoop, and lift from a stooped position.
Ability to see small details at a distance and clearly read names on ID cards and screens.

Nice To Haves

At least one year of customer service and supervisory experience.
Bachelor's degree or equivalent.
Exposure to a testing environment.

Responsibilities

Perform on-time site opening and closing procedures.
Understand and follow all testing procedures.
Check in examinees, verify identification, and explain the exam process.
Monitor examinees during testing and maintain a secure testing environment.
Communicate with internal technical support to investigate and resolve technical issues.
Adhere strictly to company policies and use careful judgment.
Maintain a professional, clean testing center, including light housekeeping duties.
Arrive on time for all scheduled shifts.
Manage an onsite team of Test Administrator employees.
Handle site staffing, hiring, retention, conflict resolution, and scheduling.
Train, develop, and coach staff.
Serve as the first contact for facility issues.
Multitask and assist local sites or address operational problems as needed.