Test Center Manager

Prometric • Amarillo, TX

8d • Onsite

About The Position

The Test Center Manager (TCM) is the face of Prometric at the test center and manages the facility, operations, financial practices, and personnel. The role ensures that testing is conducted in a fast-paced environment while maintaining Prometric and client standards, policies, and the highest standards of exam integrity. The TCM supervises staff, supports candidates, oversees security and verification procedures, and may also administer tests as a Test Center Administrator.

Requirements

• High school diploma or equivalent.
• At least two years of customer service experience, such as call center, retail, or restaurant experience.
• At least one year of management or supervisory experience.
• Must be at least 18 years of age.
• Communicate effectively and professionally with candidates, with appropriate authority.
• Learn and apply verbal and written operational instructions.
• Make decisions using appropriate situational judgment.
• Write detailed, accurate, and professional reports and correspondence.
• Multitask and handle small tools, and pack equipment for shipping or unpack it for installation.
• Familiarity with Microsoft Windows-based programs and applications, including MS Office, Outlook, and web browsing.
• Flexibility to work various days and times, including evenings and weekends, according to testing demands.
• Effectively manage situations requiring conflict resolution.
• Bend, stoop, and lift up to 40 pounds.
• Remain stationary for extended periods while administering exams; move through the test room every 8–10 minutes and escort candidates to and from the testing room.
• Adjust or focus computer screens and view the testing room through camera monitors while proctoring exams.
• Maintain computers in lab and office settings, including physically maneuvering in tight spaces while following safety protocols.

Nice To Haves

• College experience.

Responsibilities

• Ensure the facility, operations, and performance consistently meet Prometric and client standards.
• Plan regular staff schedules and supervise regular and temporary Test Center Administrators.
• Understand how test-center operating costs affect business drivers and performance against corporate metrics; explain relevant performance levers to staff and coach them to achieve targets efficiently.
• Supervise candidate security and verification procedures during registration, including checking identification and confirming eligibility.
• Hire and train new Test Center Administrators.
• Review and approve staff timesheets and expenses.
• Maintain testing-facility security by ensuring locks and security systems are used properly; hold facility keys.
• Represent the organization professionally and resolve common technology issues.
• File detailed reports about unusual test-center situations or complaints.
• Operate a DVR, digital camera, telephone system (IVR), and alarm system as required.
• Resolve, report, or escalate candidate and building problems to the appropriate department or manager.
• Work with property management to maintain a safe and comfortable testing environment.
• Act as a Test Center Administrator to administer tests.
• Participate in quality assurance, audit programs, and other company initiatives.
• Maintain a thorough knowledge of policies, practices, and procedures.

Benefits

• 12 paid holidays annually, based on work schedule and start date.
• Paid training.
• Sick time prorated based on start date.
• 401(k).
• Employee Assistance Program.
• Vision coverage.
• Flexible Spending Account (FSA).
• Legal benefits.
• Office-setting environment.
• No selling or quotas.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED