Test Center Manager

Prometric • Harrison, NY

8d • Onsite

About The Position

The Test Center Manager (TCM) represents Prometric at a test center and manages the testing facility, its operations, financial practices, and personnel. The role ensures that the center meets Prometric and testing-client standards and maintains policies and procedures that protect exam integrity. TCMs work in a fast-paced office setting supporting people taking exams and may also act as a Test Center Administrator to administer tests.

The manager schedules and supervises regular and temporary Test Center Administrators, hires and trains new staff, reviews timesheets and expenses, and coaches the team on business performance targets. The role oversees candidate registration and security procedures, facility security systems, and the testing environment. It also involves resolving or escalating candidate and building issues, documenting irregularities and complaints, participating in quality assurance and audit programs, and using basic technology and test-center equipment.

The position is located at the Purchase, New York test center. Availability to work varying days and times, including evenings and weekends, is required according to testing demands.

Requirements

• High school diploma or equivalent.
• At least two years of customer service experience, such as call center, retail, or restaurant experience.
• At least one year of management or supervisory experience.
• Must be at least 18 years old.
• Ability to communicate effectively and professionally with candidates, with authority when appropriate.
• Ability to learn and apply verbal and written operational instructions.
• Ability to make decisions using appropriate situational judgment.
• Ability to write detailed, accurate, and professional reports and correspondence.
• Ability to multitask and handle small tools, pack equipment for shipping, or unpack equipment for installation.
• Familiarity with Microsoft Windows-based programs and applications, including MS Office, Outlook, and web browsing.
• Flexible availability to work various days and times, including evenings and weekends, according to testing demands.
• Ability to effectively manage situations requiring conflict resolution.
• Ability to bend, stoop, and lift up to 40 pounds.
• Ability to remain stationary for extended periods while administering exams.
• Ability to move through the test room every 8–10 minutes and escort candidates to and from the testing room.
• Visual ability to adjust or focus computer screens and view the testing room through camera monitors while proctoring exams.
• Ability to maintain computers in the lab and office, including maneuvering physically in tight spaces while following safety protocols.

Nice To Haves

• College experience.

Responsibilities

• Ensure the assigned test center’s facilities, operations, and performance consistently meet Prometric and testing-client standards.
• Plan regular staff schedules and supervise regular and temporary Test Center Administrators.
• Understand how test-center operating costs affect business drivers and corporate performance metrics; educate and coach staff on achieving targets efficiently.
• Supervise candidate security and verification procedures during registration, including checking identification and eligibility.
• Hire and train new Test Center Administrators.
• Review and approve staff timesheets and expenses.
• Maintain facility security by ensuring locks and security systems are used properly; hold keys to the testing facility.
• Represent the organization professionally.
• Use basic technology knowledge to resolve common issues.
• File detailed reports about irregular test-center situations and complaints.
• Operate DVRs, digital cameras, telephone systems (IVR), and alarm systems as required.
• Resolve, report, or escalate candidate and building problems to the appropriate department or manager.
• Engage with property management to maintain a safe and comfortable testing environment.
• Act as a Test Center Administrator and administer tests.
• Participate in Prometric quality assurance, audit programs, and other company initiatives as a team player.
• Maintain thorough knowledge of policies, practices, and procedures.

Benefits

• 12 paid holidays off annually, based on work schedule and start date.
• Paid training.
• Sick time prorated based on start date.
• 401(k).
• Employee Assistance Program.
• Vision coverage.
• FSA.
• Legal benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED