Test Center Manager (Albany, NY)

Pearson • Albany, NY

4d • Onsite

About The Position

Pearson VUE is hiring a part-time Test Center Manager for its Albany, New York location. The position combines Test Administrator duties, which make up approximately 60% of daily tasks, with onsite management responsibilities, which make up approximately 40%. The manager oversees a small team of Test Administrators, supporting staffing, hiring, retention, conflict resolution, scheduling, training, development, and coaching. The role also involves customer service for examinees, maintaining testing security and facility operations, and addressing operational problems when away from the test center. Starting pay is $26.00 per hour.

The position is strictly part-time, with a schedule of 30 to 35 hours per week and additional hours as needed. The employee must be available for various shifts between 7:00 AM and 9:00 PM, Monday through Saturday, and to work approximately two to three Saturdays per month. Benefits are effective on the hire date and include medical, dental, vision, life, short-term disability, and voluntary long-term disability coverage; paid holidays, vacation, sick and personal days; a 401(k) retirement plan with employer match; an employee stock purchase plan; tuition reimbursement; and company-paid life and business travel insurance.

Requirements

• High school diploma or equivalent.
• Strong communication and customer service skills, delivered with focused attentiveness and moderate interaction.
• Flexibility in work hours and days, including availability for shifts between 7:00 AM and 9:00 PM, Monday through Saturday, and approximately two to three Saturdays per month.
• Ability to work 30 to 35 hours per week, with additional hours as needed.
• Ability to complete tasks in a timely and efficient manner and handle a reasonable amount of stress.
• Intermediate experience with Microsoft Office Suite, Windows applications, the internet, and email.
• Ability to operate a computer and telephone.
• Ability to work in a quiet, focused environment and hear words spoken in soft voices.
• Ability to lift up to 20 pounds occasionally.
• Ability to stand for extended periods and escort candidates to and from the testing room up to 50–100 times per scheduled shift.
• Ability to sit for long periods, bend, stoop, and lift from a stooped position.
• Ability to see small details at a distance and clearly see names on identification cards and a computer screen.

Nice To Haves

• At least one year of customer service experience.
• One year of customer service supervision experience.
• Bachelor's degree or equivalent business experience.
• Team-leading and training skills.
• Exposure to a testing environment.

Responsibilities

• Arrive on time for scheduled shifts and perform on-time site opening and closing procedures.
• Understand and follow testing procedures.
• Check in examinees, verify identification, and explain the exam process.
• Monitor examinees during testing and maintain a secure testing environment.
• Communicate with internal technical support to investigate and resolve technical issues.
• Adhere strictly to company policies and use careful judgment.
• Maintain a professional, clean testing center, including light housekeeping.
• Manage onsite staffing, hiring, retention, conflict resolution, and scheduling for a small team of Test Administrators.
• Train, develop, and coach staff.
• Serve as the first contact for facility issues.
• Address operational problems when away from the test center.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision benefits.
• Life insurance, short-term disability, and voluntary long-term disability benefits.
• Paid holidays, vacation, sick days, and personal days.
• 401(k) retirement plan with employer match.
• Employee Stock Purchase Plan with bi-annual enrollment.
• Tuition reimbursement.
• Company-paid life insurance and business travel insurance.

What This Job Offers

• Job Type: Part-time
• Career Level: Manager
• Education Level: High school or GED