Test Center Manager (Albany, NY)

Pearson • Albany, NY

9d • Onsite

About The Position

Pearson VUE is hiring a Test Center Manager for its Albany, New York location at 94 New Karner Rd, Suite 207. The position combines Test Administrator duties (60% of daily tasks) with onsite management of a small team of Test Administrators (40%). The manager serves external customers, hires and retains staff, schedules and resolves conflicts, trains and coaches employees, and is the first contact for facility issues. Starting pay is $26.00 per hour. The role is strictly part-time and requires 30 hours per week, with additional hours as needed. The schedule may include various shifts between 7:00 AM and 9:00 PM, Monday through Saturday, including approximately two to three Saturdays per month. The manager must also be available to address operational problems when away from the test center.

Requirements

• High school diploma or equivalent required.
• Strong communication and customer service skills, delivered with focused attentiveness and moderate interaction.
• Flexibility in work hours and days; availability for shifts between 7:00 AM and 9:00 PM, Monday through Saturday, and approximately two to three Saturdays per month.
• Ability to work 30 hours per week, with additional hours as needed.
• Availability to address operational problems when not at the test center.
• Ability to complete tasks in a timely and efficient manner and handle a reasonable amount of stress.
• Intermediate experience with Microsoft Office Suite, Windows applications, the Internet, and email.
• Ability to operate a computer and telephone.
• Ability to work in a quiet, focused environment and hear words spoken in soft voices.
• Ability to lift up to 20 pounds on occasion.
• Ability to stand for extended periods and escort candidates to and from the testing room up to 50–100 times per scheduled shift.
• Ability to sit for long periods.
• Ability to bend, stoop, and lift from a stooped position.
• Ability to see small details at a distance and clearly see names on ID cards and a computer screen.

Nice To Haves

• At least one year of customer service experience.
• One year of customer service supervision experience.
• Bachelor's degree or equivalent business experience.
• Team-leading and training skills.
• Exposure to a testing environment.

Responsibilities

• Arrive on time for all scheduled shifts.
• Perform on-time site opening and closing procedures.
• Understand and follow testing procedures.
• Check in examinees, verify identification, and explain the exam process.
• Monitor examinees during testing and maintain a secure testing environment.
• Communicate with internal technical support to investigate and fix technical issues.
• Adhere strictly to company policies and use careful judgment.
• Maintain a professional, clean testing center, including light housekeeping duties.
• Perform other duties as assigned.
• Manage an onsite team of Test Administrators.
• Handle site staffing, hiring, retention, conflict resolution, and scheduling.
• Train, develop, and coach staff.
• Serve as the first contact for facility issues.
• Multi-task across Test Administrator and Test Center Manager responsibilities.

Benefits

• Medical, dental, and vision benefits.
• Life insurance and short-term disability benefits.
• Voluntary long-term disability benefits.
• Paid holidays, vacation, sick days, and personal days under NCS Pearson policies.
• 401(k) retirement plan with employer match.
• Employee Stock Purchase Plan with bi-annual enrollment.
• Tuition reimbursement.
• Company-paid life insurance and business travel insurance benefits.

What This Job Offers

• Job Type: Part-time
• Career Level: Manager
• Education Level: High school or GED