Test Center Manager (Albany, NY)

Pearson • City of Albany, NY

5d • Onsite

About The Position

Pearson VUE is hiring a Test Center Manager for its Albany, New York location. The manager oversees a small team of Test Administrators and combines management duties with Test Administrator work: approximately 40% of daily tasks are management responsibilities and 60% are Test Administrator responsibilities. The role involves customer service, hiring and staffing, employee coaching and development, scheduling, and serving as the first contact for facility issues. Test Administrator duties include opening and closing the site, administering secure testing procedures, assisting and monitoring examinees, resolving technical issues with internal support, and keeping the center professional and clean.

This is strictly a part-time position, with an expected 30 to 35 hours per week and additional hours as needed. The manager must be available for shifts between 7:00 AM and 9:00 PM, Monday through Saturday, and approximately 2–3 Saturdays per month. The role also requires availability to address operational problems when away from the test center. Starting pay is $26.00 per hour. Benefits eligibility begins on the hire date.

Requirements

• High school diploma or equivalent required.
• Strong communication and customer service skills, delivered with focused attentiveness and moderate interaction.
• Flexibility in work hours and days.
• Ability to complete tasks in a timely and efficient manner and handle a reasonable amount of stress.
• Intermediate experience with Microsoft Office Suite, Windows applications, the internet, and email.
• Ability to operate a computer and telephone.
• Ability to work in a quiet, focused environment and hear words spoken in soft voices.
• Ability to lift up to 20 pounds on occasion.
• Ability to stand for extended periods and escort candidates to and from the testing room up to 50–100 times per scheduled shift.
• Ability to sit for long periods.
• Ability to bend, stoop, and lift from a stooped position.
• Ability to see small details at a distance and read names clearly on identification cards and a computer screen.
• Ability to work 30 to 35 hours per week, with additional hours as needed, and shifts between 7:00 AM and 9:00 PM Monday through Saturday.
• Ability to work approximately 2–3 Saturdays per month.
• Availability to address operational problems when not at the test center.

Nice To Haves

• At least one year of customer service experience preferred.
• One year of customer service supervision experience preferred.
• Bachelor's degree or equivalent business experience preferred.
• Team-leading and training skills strongly preferred.
• Exposure to a testing environment strongly preferred.

Responsibilities

• Arrive on time for all scheduled shifts.
• Perform on-time site opening and closing procedures.
• Understand and follow testing procedures.
• Check in examinees, verify identification, and explain the exam process.
• Monitor examinees during testing and maintain a secure testing environment.
• Communicate with internal technical support to investigate and resolve technical issues.
• Adhere strictly to company policies and exercise careful judgment.
• Maintain a professional, clean testing center, including light housekeeping.
• Perform other duties as assigned.
• Manage an onsite team of Test Administrators.
• Handle site staffing, hiring, retention, conflict resolution, and scheduling.
• Train, develop, and coach staff.
• Serve as the first contact for facility issues.
• Multitask across Test Administrator and Test Center Manager duties.

Benefits

• Medical, dental, and vision benefits.
• Life insurance and short-term disability benefits.
• Voluntary long-term disability benefits.
• Paid holidays, vacation, sick days, and personal days under NCS Pearson policies.
• 401(k) retirement plan with employer match.
• Employee Stock Purchase Plan with biannual enrollment.
• Tuition reimbursement.
• Company-paid life insurance and business travel insurance benefits.

What This Job Offers

• Job Type: Part-time
• Career Level: Manager
• Education Level: High school or GED