Test Center Manager

Prometric•Philadelphia, PA

13d•Onsite

About The Position

The Test Center Manager (TCM) represents Prometric at a test center and manages the facility, its operations, finances, personnel, and adherence to policies and guidelines that protect exam integrity. The role is based at the West Philadelphia, Pennsylvania test center at 601 Walnut St., Curtis Center, Suite 150. The TCM ensures the center meets Prometric and client standards, supports candidates taking exams, and may also administer tests as a Test Center Administrator (TCA).

Requirements

High school diploma or equivalent.
At least two years of customer service experience, such as in a call center, retail, or restaurant setting.
At least one year of management or supervisory experience.
Must be at least 18 years old.
Communicate effectively and professionally with candidates, with appropriate authority.
Learn and apply verbal and written operational instructions.
Use appropriate situational judgment to make decisions.
Write detailed, accurate, and professional reports and correspondence.
Multitask and handle small tools, and pack equipment for shipping or unpack it for installation.
Familiarity with Microsoft Windows-based programs and applications, including MS Office, Outlook, and web browsing.
Flexible availability to work various days and times, including evenings and weekends, subject to testing demands.
Effectively manage situations requiring conflict resolution.
Bend, stoop, and lift up to 40 pounds.
Remain stationary for extended periods while administering exams.
Move through the test room every 8–10 minutes and escort candidates to and from the testing room.
Adjust or focus computer screens and view the testing room through camera monitors while proctoring exams.
Physically maneuver in tight spaces to maintain computers in the lab and office while following safety protocols.

Nice To Haves

College experience.

Responsibilities

Ensure the assigned test center’s facilities, operations, and performance consistently meet Prometric and client standards.
Plan staff schedules and supervise regular and temporary Test Center Administrators.
Understand how operating costs affect Prometric’s financial and business drivers and performance metrics; educate and coach staff on achieving targets efficiently.
Supervise candidate security and verification procedures, including checking identification and eligibility.
Hire and train new Test Center Administrators.
Review and approve staff timesheets and expenses.
Maintain facility security by ensuring locks and security systems are used properly and by holding facility keys.
Represent the organization professionally.
Use basic technology knowledge to resolve common issues.
File detailed reports about irregular test-center situations or complaints.
Operate a DVR, digital camera, telephone system (IVR), and alarm system as needed.
Resolve, report, or escalate candidate and building problems to the appropriate department or manager.
Engage with property management to maintain a safe and comfortable testing environment.
Administer tests as a Test Center Administrator when needed.
Participate in Prometric quality assurance, audit programs, and other company initiatives.
Maintain thorough knowledge of policies, practices, and procedures.