Test Center Manager (Sioux Falls, SD)

Pearson • Sioux Falls, SD

1d • Onsite

About The Position

Pearson VUE is hiring a regular part-time Test Center Manager for its Sioux Falls, South Dakota test center. The role combines Test Administrator duties (about 60% of daily tasks) with onsite management of a small team of Test Administrators (about 40%). The manager uses communication and customer-service skills with external customers, selects and hires staff, provides job coaching and performance appraisals, and helps ensure smooth test-center operations. The position is 25 to 30 hours per week, with an expectation to work additional hours if needed. The starting pay is $21.00 per hour, and benefits are available effective on the hire date.

The schedule is flexible and may include shifts Monday through Saturday between 7:00 AM and 8:00 PM, with approximately one to two Saturdays per month. Sunday shifts are possible but infrequent. The manager must be available to assist local sites as needed and address operational problems when away from the test center.

Requirements

• High school diploma required.
• Must be flexible with work hours and days.
• Proficiency with Microsoft Office, Windows applications, the Internet, and email.
• Ability to operate a computer, fax machine, and telephone.
• Ability to maintain focus in quiet environments and hear soft-spoken words.
• Ability to lift up to 20 pounds occasionally.
• Ability to stand for long periods and frequently escort candidates during a shift.
• Ability to sit for extended periods.
• Ability to bend, stoop, and lift from a stooped position.
• Ability to see small details at a distance and clearly read names on identification cards and screens.

Nice To Haves

• At least one year of customer service and supervisory experience.
• Bachelor's degree or equivalent.
• Strong communication, team-leading, and training skills.
• Exposure to a testing environment.

Responsibilities

• Perform on-time test-center opening and closing procedures.
• Understand and follow testing procedures.
• Check in examinees, verify identification, and explain the exam process.
• Monitor examinees during testing and maintain a secure testing environment.
• Work with internal technical support to investigate and resolve technical issues.
• Follow company policies and exercise careful judgment.
• Maintain a professional, clean testing center and perform light housekeeping.
• Arrive on time for all scheduled shifts.
• Manage site staffing, hiring, retention, conflict resolution, and scheduling.
• Train, develop, and coach staff, and provide fair performance appraisals.
• Serve as the first contact for facility issues.
• Assist local sites and address operational problems as needed.
• Manage multiple tasks.

Benefits

• Medical, dental, vision, life, short-term disability, and voluntary long-term disability benefits.
• Paid holidays, vacation, sick days, and personal days under NCS Pearson policies.
• 401(k) retirement plan with employer match.
• Employee Stock Purchase Plan with biannual enrollment.
• Tuition reimbursement.
• Company-paid life insurance and business travel insurance.

What This Job Offers

• Job Type: Part-time
• Career Level: Manager
• Education Level: High school or GED