Aftermarket Manager - Sioux Falls, SD

C & B•Sioux Falls, SD

About The Position

C & B Operations is hiring an Aftermarket Manager at its John Deere dealership in Sioux Falls, South Dakota. The role manages the Service and Parts Departments to maximize customer satisfaction, grow sales, control expenses, attract and retain talent, and motivate and develop employees. The manager oversees parts and service operations, optimizes department processes, and seeks to maximize return on investment while meeting company objectives. The position owns Aftermarket performance, budgets, and goals; leads service and parts processes; coordinates marketing and customer events; oversees warranty claims; manages workloads and work orders; develops department personnel; and oversees equipment, inventory, safety, cleanliness, and regulatory compliance. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Qualified applicants must successfully complete a pre-employment drug test and background check. C & B Operations is a drug-free workplace and an equal opportunity employer. Competitive pay is based on experience. The company describes opportunities for promotion and provides training programs for on-the-job development and future growth.

Requirements

At least 3 years of experience working in a service or parts department.
Valid driver's license and a safe driving record.
Ability to successfully complete a pre-employment drug test and background check.

Nice To Haves

Demonstrated experience consistently meeting performance metrics.
Experience using Service ADVISOR, Parts ADVISOR, Equip, or other computer-based dealership programs.
Knowledge of lawn, turf, and/or compact construction equipment or operations practices.

Responsibilities

Lead and enforce Service and Parts Department processes to ensure customer satisfaction and operational excellence.
Own Aftermarket performance, budgets, and goals aligned with company objectives.
Execute service and parts marketing plans and coordinate customer events, clinics, and field days.
Oversee warranty and product program claims to ensure timely submission and maximum recovery.
Schedule, assign, and manage workloads based on technician skill sets and capacity.
Review work orders for accuracy, completeness, and proper billing.
Train, develop, and evaluate service and parts personnel; ensure training compliance and certifications.
Manage fleet, tools, equipment, inventory, and location organization.
Maintain safety, cleanliness, and compliance with DOT and regulatory standards.
Stay current on lawn, turf, and compact construction equipment.
Attract and retain department personnel and assist with their development.
Grow sales and exercise disciplined expense control.