Test Center Manager (Sioux Falls, SD)

Pearson • Sioux Falls, SD

2d • Onsite

About The Position

Pearson VUE is hiring a regular part-time Test Center Manager for its Sioux Falls, South Dakota test center. The role combines Test Administrator duties with onsite management of a small team. The manager serves external customers, selects and supports Test Administrators, provides coaching and training, conducts fair performance appraisals, and helps resolve operational and facility issues. The position is 25 to 30 hours per week, with an expectation to work additional hours if needed, and requires availability for flexible shifts Monday through Saturday between 7:00 AM and 8:00 PM. Approximately one to two Saturdays per month are expected; Sunday shifts are possible but infrequent. The employee must also be available to assist local sites and address operational problems when away from the test center. Starting pay is $21.00 per hour. Benefits are available effective on the hire date.

Requirements

• At least one year of customer service and supervisory experience is preferred.
• High school diploma required.
• Strong communication, team-leading, and training skills.
• Flexibility with work hours and days.
• Proficiency in Microsoft Office, Windows applications, the internet, and email.
• Ability to operate a computer, fax machine, and telephone.
• Ability to maintain focus in quiet environments and hear soft-spoken words.
• Ability to lift up to 20 pounds occasionally.
• Ability to stand for long periods and frequently escort candidates during a shift.
• Ability to sit for extended periods.
• Ability to bend, stoop, and lift from a stooped position.
• Ability to see small details at a distance and clearly read names on identification cards and screens.

Nice To Haves

• At least one year of customer service and supervisory experience.
• Bachelor's degree or equivalent.
• Exposure to a testing environment.

Responsibilities

• Perform on-time test center opening and closing procedures.
• Understand and follow testing procedures.
• Check in examinees, verify identification, and explain the exam process.
• Monitor examinees during testing and maintain a secure testing environment.
• Work with internal technical support to investigate and resolve technical issues.
• Follow company policies and use careful judgment.
• Maintain a professional, clean testing center, including light housekeeping.
• Arrive on time for scheduled shifts.
• Manage an onsite team of Test Administrators.
• Handle site staffing, hiring, retention, conflict resolution, and scheduling.
• Train, develop, and coach staff.
• Serve as the first contact for facility issues.
• Assist local sites as needed and address operational problems when away from the test center.
• Manage multiple tasks.

Benefits

• Medical, dental, and vision benefits.
• Life insurance.
• Short-term disability and voluntary long-term disability benefits.
• Paid holidays, vacation, sick days, and personal days, subject to NCS Pearson policies.
• 401(k) retirement plan with employer match.
• Employee Stock Purchase Plan with biannual enrollment.
• Tuition reimbursement.
• Company-paid life insurance and business travel insurance benefits.

What This Job Offers

• Job Type: Part-time
• Career Level: Manager
• Education Level: High school or GED