Seasonal Test Center Administrator (PT)
About The Position
The Test Center Administrator (TCA) represents Prometric in its test centers and supports candidates taking exams in a fast-paced environment. TCAs verify candidate identification, monitor exams, and apply strict policies and guidelines to protect exam integrity. This is a seasonal, strictly part-time position expected to be 20 hours per week, with an expectation to work additional hours if needed. Hours vary, and schedules are provided two weeks in advance. The ideal candidate is available for flexible shifts Monday through Saturday, with Saturday availability required; occasional evening hours and possible Sunday hours may also be needed. The site may be open Monday through Saturday from 7 a.m. to 6 p.m., and candidates must be open to shifts between 7 a.m. and 10 p.m. The role is based at Prometric's Nashville, Tennessee test center. Responsibilities include greeting examinees, conducting security checks, continuously monitoring candidates during exams, addressing issues, and maintaining a secure and fair testing environment. Employees hired for 20 or more hours receive paid training. The position is an office-setting role with no selling, quotas, inventory, stocking, floor moves, or overnight shifts.
Requirements
- High school diploma or equivalent.
- At least one year of in-person customer service experience, such as call center, retail, or restaurant experience.
- Must be at least 18 years old.
- Ability to communicate professionally and effectively with candidates and coworkers.
- Ability to write detailed and accurate reports and correspondence.
- Ability to multitask and handle small tools, pack equipment for shipping, or unpack it for installation.
- Familiarity with Microsoft Windows-based computer programs and applications, including MS Office, Outlook, and web browsing.
- Ability to bend, stoop, and lift up to 40 pounds.
- Ability to remain stationary for extended periods while administering exams.
- Ability to move through the test room every 8–10 minutes and escort candidates to and from the testing room.
- Ability to adjust or focus computer screens and view the testing room through camera monitors while proctoring exams.
- Ability to maintain computers in the lab and office setting, including physically maneuvering in tight spaces while following safety protocols.
- Availability for flexible scheduling; Saturday availability is required.
- Must be open to working additional hours if needed.
Nice To Haves
- College experience.
Responsibilities
- Maintain and apply expert knowledge of test center policies, practices, and procedures.
- Greet examinees and verify identification.
- Perform required security checks, including using wands.
- Continuously monitor candidates as they complete exams.
- Report and/or resolve candidate issues with urgency.
- Maintain a secure environment and secure materials in the test center at all times.
- Ensure every candidate receives a fair and comfortable testing experience.
- Report occurrences outside company guidelines.
- Be flexible with scheduling based on Prometric's days of operation.
- Represent Prometric's vision, mission, and values.
- Safeguard the test center from misconduct.
- Digitally scan and record candidate fingerprint identification, if applicable.
Benefits
- Paid training.
- Legal Vacation for employees hired for full time.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
