Louisville-Direct Sales - Territory Training & Sales Manager - Part Time

ClearCaptions • Louisville, KY

11d • Remote

About The Position

The part-time Territory Training & Sales Manager (TTSM) is a customer service-oriented, field-based role supporting people with hearing loss. The TTSM installs ClearCaptions equipment and trains customers—primarily senior citizens—in their homes to use the caption telephone service and its features. The role is remote/work from home, with extensive travel within the assigned territory and occasional air travel, and reports to the Regional Sales Manager.

The TTSM accepts and completes scheduled installations, follows up with customers who need assistance, and manages installation appointments to make effective use of each opportunity. The position also generates leads through customer referrals, relationships with hearing care providers and other business partners, and events that educate customers about their eligibility for the equipment and service. The TTSM maintains equipment and supplies, customer and territory records, and positive relationships with assigned customers.

Requirements

• High school diploma or equivalent.
• Valid driver’s license and personal automobile.
• Ability to travel extensively by car in the assigned territory and by air on occasion.
• Ability to work from a local home office equipped with high-speed Internet.
• Proficient computer skills and basic internet use.
• Comfort working with seniors and people with disabilities.
• Availability to work flexible hours, including weekends.
• Excellent people and relationship-building skills.
• Excellent verbal and written communication, presentation, and problem-solving skills.
• Self-starter with strong organizational and time-management skills; self-directed and able to manage multiple priorities with demanding timeframes.
• Ability to work collaboratively with colleagues and staff in a high-quality, results-driven, team-oriented environment.
• Ability to use discretion, make sound decisions, and maintain confidentiality.
• Proficiency in MS Office and modern virtual-team communication tools such as MS Teams.

Nice To Haves

• Sales experience or other work with seniors.

Responsibilities

• Install ClearCaptions phones and/or other ClearCaptions products and connect them to customers’ existing services.
• Educate customers on how to use the phone and its features.
• Follow up with customers who need assistance to support customer retention.
• Manage scheduled installation trainings and time to maximize each opportunity.
• Maintain adequate inventory of equipment and supplies to service customers.
• Generate leads through referrals, relationships with hearing care providers and other business partners, and educational events.
• Develop and maintain positive relationships with customers assigned in the sales territory.
• Maintain customer and territory records using Salesforce and other tools provided by ClearCaptions.
• Adapt to new responsibilities and opportunities as necessary.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED