Louisville-Direct Sales - Territory Training & Sales Manager - Part Time
About The Position
The part-time Territory Training & Sales Manager (TTSM) is a customer service-oriented, caring professional who helps people with hearing loss use ClearCaptions equipment and services. This field-based role involves installing ClearCaptions products in customers’ homes and training them on the features and benefits of their caption telephone service. The position primarily serves senior citizens and requires working independently across an assigned territory. The TTSM accepts and completes installation and training appointments, follows up with customers who need assistance, and manages scheduled visits to make the most of each opportunity. The role also generates leads through customer referrals, relationships with hearing care providers and other business partners, and independently organized educational events. The TTSM maintains equipment inventory and customer and territory records using Salesforce and other company-provided tools. This is a part-time position of 25–30 hours per week. It is remote/work from home, reports to the Regional Sales Manager, and involves extensive car travel within the assigned territory, with occasional air travel.
Requirements
- High school diploma or equivalent.
- Valid driver’s license and personal automobile.
- Ability to travel extensively by car in the assigned territory and by air on occasion.
- Ability to work from a local home office equipped with high-speed Internet.
- Proficient computer skills and basic ability to use the internet.
- Comfort working with seniors and people with disabilities.
- Availability to work flexible hours, including weekends.
- Excellent people and relationship-building skills.
- Excellent verbal and written communication, presentation, and problem-solving skills.
- Self-starter with strong organizational and time-management skills; self-directed and able to handle multiple priorities with demanding timeframes.
- Ability to work collaboratively with colleagues and staff in a high-quality, results-driven, team-oriented environment.
- Ability to use discretion, make sound decisions, and maintain confidentiality.
- Proficiency in MS Office and modern communication tools for virtual teams, such as MS Teams.
Nice To Haves
- Sales experience or other work experience with seniors.
Responsibilities
- Install ClearCaptions Phones and/or other ClearCaptions products and connect them to customers’ existing services.
- Educate customers on how to use the phone and its features.
- Follow up with customers who need assistance to support customer retention.
- Manage scheduled installation trainings and time to maximize each opportunity.
- Maintain adequate inventory of equipment and supplies to service customers.
- Generate leads through customer referrals.
- Develop and maintain positive relationships with customers assigned in the sales territory.
- Build relationships with hearing care providers and other business partners who can refer customers.
- Establish events to educate customers about their entitlement to the equipment and service.
- Maintain appropriate customer and territory records using Salesforce and other tools provided by ClearCaptions.
- Adapt to new responsibilities and opportunities as necessary.
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
High school or GED
