Monroe-Direct Sales - Territory Training & Sales Manager - Part Time

ClearCaptions LLC•West Monroe, LA

11d•Remote

About The Position

The Part Time Territory Training & Sales Manager (TTSM) is a customer service-oriented, in-the-field role focused on helping people with hearing loss. The TTSM installs ClearCaptions equipment and trains customers, primarily senior citizens, in their homes on how to use the equipment and service. This is a part-time position of 25–30 hours per week for someone comfortable working independently. The TTSM accepts and completes installation assignments, educates customers about caption telephone service features and benefits, and follows up with customers who need assistance. The role also includes generating leads through referrals, building relationships with hearing care providers and other business partners, and hosting events to educate customers about their eligibility for the equipment and service. The position is remote/work from home and reports to the Regional Sales Manager.

Requirements

High school diploma or equivalent.
Valid driver’s license and personal automobile.
Ability to travel extensively by car in the assigned territory and occasionally by air.
Ability to work from a local home office equipped with high-speed Internet.
Proficient computer skills and basic internet use.
Comfort working with seniors and people with disabilities.
Availability to work flexible hours, including weekends.
Excellent people and relationship-building skills.
Excellent verbal and written communication, presentation, and problem-solving skills.
Self-starter with strong organizational and time-management skills; able to work independently and handle multiple priorities with demanding timeframes.
Ability to collaborate with colleagues and staff to create a high-quality, results-driven, team-oriented environment.
Ability to use discretion, make sound decisions, and maintain confidentiality.
Proficiency in MS Office and modern virtual-team communication tools such as MS Teams.
Ability to communicate effectively and clearly by phone and in person with individuals experiencing hearing loss.
Ability to travel to company, customer, hearing health care provider, and senior event sites, primarily locally, with some out-of-state travel potentially required.
Ability to sit, stand, and walk for 95–100% of work time; keyboard for 70–90%; view computer monitors, tablets, and cell phones requiring close vision for 70–90%; and lift or move boxes weighing up to 10 pounds.

Nice To Haves

Sales experience or other work experience with seniors.

Responsibilities

Install ClearCaptions phones and/or other products and connect them to customers’ existing services.
Educate customers on how to use the phone and its features.
Follow up with customers who need assistance to support customer retention.
Manage scheduled installation trainings and time to maximize each opportunity.
Maintain adequate inventory of equipment and supplies.
Generate leads and referrals.
Adapt to new responsibilities and opportunities as needed.
Develop and maintain positive relationships with assigned customers in the sales territory.
Maintain customer and territory records using Salesforce and other provided tools.
Build relationships with hearing care providers and other business partners, and establish events to educate customers about the equipment and service.