Lafayette-Direct Sales - Territory Training & Sales Manager - Part Time

ClearCaptions•Lafayette, LA

11d•Remote

About The Position

The part-time Territory Training & Sales Manager (TTSM) is a customer service-oriented, field-based role focused on helping people with hearing loss use ClearCaptions equipment and service. The manager installs caption telephone equipment in customers’ homes, connects it to their existing services, and trains customers on its features and benefits. The role involves working independently with a variety of customers, mostly senior citizens, and following up with customers who need assistance. The TTSM accepts and completes assigned installations and also generates leads through customer referrals, relationships with hearing care providers and other business partners, and events that educate customers about their eligibility for the equipment and service. This is a remote/work-from-home position with extensive local travel by car and occasional air travel. It is part time, at 25–30 hours per week, and reports to the Regional Sales Manager.

Requirements

High school diploma or equivalent.
Valid driver’s license and personal automobile.
Ability to travel extensively by car in the assigned territory and occasionally by air.
Local home office equipped with high-speed Internet.
Proficient computer skills and basic ability to use the internet.
Comfort working with seniors and disabled persons.
Availability to work flexible hours, including weekends.
Excellent people and relationship-building skills.
Excellent verbal and written communication, presentation, and problem-solving skills.
Self-starter with strong organizational and time-management skills; able to work independently and handle multiple priorities with demanding timeframes.
Ability to work collaboratively with colleagues and staff in a results-driven, team-oriented environment.
Ability to use discretion, make sound decisions, and maintain confidentiality.
Proficiency in MS Office and modern virtual-team communication tools such as MS Teams.
Ability to communicate effectively and clearly by phone and in person with individuals experiencing hearing loss.
Ability to travel to company, customer, hearing health care provider, and senior event locations, primarily locally, with some out-of-state travel potentially required.
Ability to sit, stand, and walk for extended periods; these activities are indicated as 95–100% of the time.
Ability to keyboard for extended periods; indicated as 70–90% of the time.
Ability to view a computer monitor, tablet, and cell phone requiring close vision; indicated as 70–90% of the time.
May need to lift or move boxes weighing up to 10 pounds.

Nice To Haves

Sales experience or other work with seniors is preferred.

Responsibilities

Install ClearCaptions phones and/or other ClearCaptions products and connect them to customers’ existing services.
Educate customers on how to use the phone and its features.
Follow up with customers who need assistance to support customer retention.
Manage scheduled installations and training time to maximize each opportunity.
Maintain adequate inventory of equipment and supplies to service customers.
Generate leads through customer referrals.
Develop and maintain positive relationships with customers assigned in the sales territory.
Build relationships with hearing care providers and other business partners who can refer customers.
Establish events to educate customers about their entitlement to the equipment and service.
Maintain appropriate customer and territory records using Salesforce and other tools provided by ClearCaptions.
Adapt to new responsibilities and opportunities as necessary.