Lafayette-Direct Sales - Territory Training & Sales Manager - Part Time

ClearCaptions LLC • Lafayette, LA

11d • Remote

About The Position

The Part Time Territory Training & Sales Manager (TTSM) is a caring, customer service-oriented individual with a demonstrable passion for helping people with hearing loss. This in-the-field role involves installing ClearCaptions equipment and training customers to use the service so it can enrich their lives. The TTSM works independently with a variety of people, mostly senior citizens, in their homes. This is a part-time position of 25–30 hours per week and is remote/work from home, reporting to the Regional Sales Manager.

ClearCaptions provides installations for the TTSM to accept, complete, and use to train customers on the features and benefits of caption telephone service. The TTSM also creates leads through customer referrals, relationships with hearing care providers and other business partners, and self-established educational events about customers’ entitlement to the equipment and service.

Requirements

• High school diploma or equivalent.
• Valid driver’s license and personal automobile.
• Ability to travel extensively by car in the assigned territory and occasionally by air.
• Work from a local home office equipped with high-speed Internet.
• Proficient computer skills and basic ability to use the internet.
• Comfort working with seniors and disabled persons.
• Availability to work flexible hours, including weekends.
• Excellent people and relationship-building skills.
• Excellent verbal and written communication, presentation, and problem-solving skills.
• Self-starter with strong organizational and time-management skills; self-directed and able to handle multiple priorities with demanding timeframes.
• Ability to work collaboratively with colleagues and staff to create a high-quality, results-driven, team-oriented environment.
• Ability to use discretion, make sound decisions, and maintain confidentiality.
• Proficiency in MS Office and modern virtual-team communication tools such as MS Teams.
• Ability to communicate effectively and clearly by phone and in person with individuals experiencing hearing loss.
• Ability to travel to company, customer, hearing health care provider, and senior event sites, primarily locally, with some out-of-state travel potentially required.
• Ability to sit, stand, and walk for extended periods (95–100%); keyboard (70–90%); and view a computer monitor, tablet, and cell phone requiring close vision (70–90%).
• Ability to lift or move boxes weighing up to 10 pounds.

Nice To Haves

• Sales experience or other work with seniors is preferred.

Responsibilities

• Install ClearCaptions phones and/or other ClearCaptions products and connect them to customers’ existing services.
• Educate customers on how to use the phone and its features.
• Follow up with customers who need assistance to support customer retention.
• Manage scheduled installation trainings and time to maximize each opportunity.
• Maintain adequate inventory of equipment and supplies to service customers.
• Generate leads through referrals.
• Adapt to new responsibilities and opportunities as necessary.
• Develop and maintain positive relationships with assigned customers in the sales territory.
• Maintain appropriate customer and territory records using Salesforce and other tools provided by ClearCaptions.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED