Albuquerque-Direct Sales - Territory Training & Sales Manager - Part Time

ClearCaptions • Albuquerque, NM

11d • Remote

About The Position

The part-time Territory Training & Sales Manager (TTSM) installs ClearCaptions equipment and trains customers—primarily senior citizens—in their homes to use ClearCaptions caption telephone service and its features. This is an independent, in-the-field role focused on helping people with hearing loss and providing customer service. The position is remote/work from home, with extensive travel in the assigned territory and occasional air travel. It reports to the Regional Sales Manager and is 25–30 hours per week.

The TTSM accepts provided installation opportunities, completes installations and training, follows up with customers who need assistance, and develops leads through referrals, business-partner relationships, and educational events. The role also involves managing installation schedules, maintaining inventory, building customer relationships, and keeping customer and territory records using Salesforce and other provided tools.

Requirements

• High school diploma or equivalent.
• Valid driver’s license and personal automobile.
• Ability to travel extensively by car in the assigned territory and occasionally by air.
• Ability to work from a local home office equipped with high-speed Internet.
• Proficient computer skills and basic internet use.
• Comfort working with seniors and people with disabilities.
• Willingness and availability to work flexible hours, including weekends.
• Excellent people and relationship-building skills.
• Excellent verbal and written communication, presentation, and problem-solving skills.
• Self-starter with strong organizational and time-management skills; able to work independently and handle multiple priorities with demanding timeframes.
• Ability to collaborate with colleagues and staff to create a high-quality, results-driven, team-oriented environment.
• Ability to use discretion, make sound decisions, and maintain confidentiality.
• Proficiency in MS Office and modern virtual-team communication tools such as MS Teams.
• Ability to communicate effectively and clearly by phone and in person with individuals experiencing hearing loss.
• Ability to sit, stand, and walk for extended periods; keyboard; view a computer monitor, tablet, and cell phone requiring close vision; and lift or move boxes weighing up to 10 pounds.

Nice To Haves

• Sales experience or other work with seniors.

Responsibilities

• Install ClearCaptions phones and/or other products and connect them to customers’ existing services.
• Educate customers on using the phone and its features.
• Follow up with customers who need assistance to support customer retention.
• Manage scheduled installation trainings and time to maximize each opportunity.
• Maintain adequate inventory of equipment and supplies.
• Generate leads and referrals, build relationships with hearing care providers and other business partners, and establish educational events.
• Develop and maintain positive relationships with customers in the assigned sales territory.
• Maintain customer and territory records using Salesforce and other tools provided by ClearCaptions.
• Adapt to new responsibilities and opportunities as necessary.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED