Territory Supervisor / Custodial

Cleantec•Geneva, NY

16h

About The Position

Cleantec is a full-service janitorial and facility maintenance company serving clients throughout New York State. The Territory Supervisor assists management and customers by ensuring designated accounts and customer buildings remain functional, clean, and well maintained. The role supervises team leaders and cleaners, upholds company policies and operational standards, supports customer satisfaction, and helps build a capable team in collaboration with the area manager. The position is hands-on and may involve performing cleaning duties when employees are absent or customers request assistance. This is a second and evening shift position. The starting wage is $20.00 per hour, with a stated range of $20.00–$22.00 per hour. Cleantec describes its benefits package as based on employment status.

Requirements

Current, valid driver's license.
Access to a personal vehicle to travel to work sites.
At least one year of supervisory or management experience.
Ability to lift up to 50 pounds.
Willingness to undergo a drug test and background check.

Responsibilities

Supervise team leaders and cleaners to maintain the cleanliness and functionality of customer buildings.
Uphold the company mission and policies while providing exceptional customer service.
Follow company operational standards for training, cost control, quality, safety, and timely service.
Provide hands-on support to ensure projects at customer properties are completed successfully.
Prioritize customer satisfaction and maintain positive employee relations in accordance with company policies.
Work with the area manager to build a team that can carry out growth strategies and improve employee relations.
Schedule new-hire training with personnel approved by management.
Conduct annual staff performance evaluations and set measurable improvement goals.
Promptly report and document employee matters, including attendance, call-outs, write-ups, and disciplinary actions.
Keep account hours within budget.
Keep safety materials and SDS sheets up to date at customer accounts.
Maintain an inventory of cleaning supplies at each building.
Troubleshoot and maintain cleaning products and equipment, such as vacuums.
Perform cleaning duties when employees are absent or when customers request assistance.
Inspect customer buildings, identify quality concerns, and supervise correction of deficiencies.
Maintain high customer service standards and promptly resolve customer issues, documenting them in the CRM.
Set up and oversee project work in customer buildings as needed.
Provide nightly reports of building activity for all staff in the required format.
Check and report employee hours and make necessary adjustments daily by 10 a.m.
Perform other duties as requested and assigned.