Territory Supervisor / Custodial

Cleantec•Geneva, NY

1d•$20 - $22

About The Position

Cleantec is a full-service janitorial and facility maintenance company serving clients throughout New York State. The Territory Supervisor assists management and customers by overseeing designated accounts and ensuring customer buildings remain clean and functional. The role supervises team leaders and cleaners, upholds company policies and operating standards, and supports customer satisfaction and positive employee relations. The supervisor works with the area manager to build an effective team, train new hires, manage staff performance and issues, control account hours and budgets, and oversee supplies, equipment, safety materials, inspections, and project work. The position may also involve performing cleaning duties when needed. It is a second and evening shift role, with starting pay of $20 per hour and a stated range of $20–$22 per hour. Benefits are described as based on employment status.

Requirements

At least one year of supervisory or management experience.
Current, valid driver's license.
Access to a personal vehicle.
Ability to lift up to 50 pounds.
Willingness to undergo a drug test and background check.

Responsibilities

Guide team leaders and cleaners in maintaining the cleanliness and functionality of customer buildings.
Uphold the company's mission and policies while providing exceptional customer service.
Follow company operating standards for training, cost control, quality, safety, and timely service.
Work hands-on to ensure projects at customer properties are completed successfully.
Prioritize customer satisfaction and maintain positive employee relations in accordance with company policies.
Collaborate with the area manager to build a team that can carry out growth strategies and improve employee relations.
Schedule new-hire training with personnel approved by management.
Conduct annual staff performance evaluations and set measurable improvement goals.
Promptly report and document employee issues, including attendance, call-outs, write-ups, and disciplinary actions.
Maintain budgeted account hours.
Keep account safety materials and Safety Data Sheets (SDS) up to date.
Maintain an inventory of cleaning supplies at each building.
Troubleshoot and maintain cleaning products and equipment, such as vacuums.
Perform cleaning duties when employees are absent or customers request assistance.
Inspect customer buildings, identify concerns, and supervise correction of deficiencies.
Resolve customer issues promptly and document them in the CRM.
Set up and oversee project work in customer buildings as needed.
Provide nightly reports of building activity for all staff using the required format.
Perform other duties as requested and assigned.
Check and report employee hours and make necessary adjustments daily by 10 a.m.