Territory Supervisor / Custodial

Cleantec•Rochester, NY

4d•$20 - $22

About The Position

The Territory Supervisor at Cleantec assists management and customers by ensuring the functionality of designated accounts and the cleanliness and functionality of customer buildings. The role guides team leaders and cleaners, upholds company policies and mission, and provides exceptional customer service. It involves hands-on support at customer properties, staff and budget management, training, quality inspections, safety oversight, supply and equipment management, project coordination, and regular reporting. The position works the second and evening shift. Starting pay is $20.00 per hour, with a stated range of $20.00–$22.00 per hour. Benefits are based on employment status.

Requirements

At least one year of supervisory or management experience.
Current, valid driver's license.
Access to a personal vehicle.
Ability to lift up to 50 pounds.
Consent to a drug test and background check.

Responsibilities

Supervise team leaders and cleaners to maintain the cleanliness and functionality of customer buildings.
Follow company standards for training, cost control, quality, safety, and on-time services.
Provide hands-on assistance to complete projects at customer properties and perform cleaning duties when employees are absent or customers request help.
Prioritize customer satisfaction and positive employee relations while following company policies.
Collaborate with the area manager to build a team that supports growth strategies and improves employee relations.
Schedule new-hire training with personnel approved by management.
Conduct annual performance evaluations and set measurable improvement goals for staff.
Promptly report and document employee issues, including attendance, call-outs, write-ups, and disciplinary actions.
Maintain budgeted account hours.
Keep account safety materials and Safety Data Sheets (SDS) up to date.
Maintain inventory of cleaning supplies at each building.
Troubleshoot and maintain cleaning products and equipment, including vacuums.
Inspect customer buildings, identify deficiencies, and supervise their resolution.
Maintain high customer-service standards and promptly resolve and document customer issues in the CRM.
Set up and oversee project work in customer buildings as needed.
Submit nightly reports of building activity for all staff in the required format.
Check and report employee hours and make necessary adjustments daily by 10 a.m.
Perform other duties as requested and assigned.