Gold Coast JCB - Territory Sales Representative

JCB North America

12h

About The Position

Gold Coast JCB, the JCB dealer for Southeast Florida, is seeking a Territory Sales Representative to support machine sales coverage. The role provides exemplary customer satisfaction to assigned accounts through the sale and promotion of Gold Coast JCB products and services. Working from the field, the representative serves as the primary liaison between Gold Coast JCB and customers. The role combines territory and account development, customer service, product support, sales administration, and coordination with internal teams.

Requirements

At least 3 years of specific industry experience desired, or an equivalent college degree.
At least 5 years of sales experience in a dealership or rental company environment, including substantial customer contact and negotiation.
Valid and active Florida driver's license appropriate to the position and vehicle required.
Strong problem-solving and analytical skills.
Ability to work in a high-stress environment.
Detail-oriented and able to work independently.
High energy, excellent communication skills, and a strong work ethic.
Self-improvement skills and high standards for personal performance.
Excellent customer service skills.
Collaborative approach to resolving issues affecting different groups across the enterprise.
Ability to understand system and non-system processes, troubleshoot, develop solutions, and recommend solutions.
Ability to work in a dynamic environment as a self-motivated team player.
Working knowledge of Microsoft Office products, including Word, Excel, PowerPoint, Teams, and Microsoft Project.
Must pass applicable drug screens, background checks, and pre-employment tests.

Nice To Haves

Prior territory management experience.
Knowledge of Salesforce.
Leadership skills for potential future growth opportunities.

Responsibilities

Research and identify potential accounts, solicit new accounts, build rapport, provide technical information and explanations, and prepare quotes.
Build mutually beneficial relationships with customers.
Listen to and engage customers to determine or confirm their requests.
Answer customer questions about products, prices, availability, product uses, and rental policies.
Fulfill customer requests promptly and accurately in accordance with company procedures.
Collect customer information, including name, address, and payment method, and enter orders into the database.
Create quotations and maintain records of contacts, accounts, and orders.
Consult with clients after contract signings to resolve issues and provide ongoing support.
Use product knowledge to troubleshoot machine issues over the phone.
Keep the showroom, equipment, displays, counters, and signs clean, stocked, orderly, and attractive.
Assist with scheduling and dispatching deliveries.
Work with team members to ensure high-quality work and a strong customer experience.
Maintain the CRM database.
Perform other duties as assigned.