Gold Coast JCB - Field Service Technician

JCB North America•West Palm Beach, FL

15h•Onsite

About The Position

The Field Service Technician reports to the Service Manager and diagnoses, repairs, and maintains heavy machinery, aerial equipment, generators, and other equipment used in construction, industrial, agricultural, and government applications. The role focuses on customer uptime and delivering strong customer service, using Gold Coast JCB’s capabilities as the authorized JCB dealer in the territory. The technician travels to customer jobsites or facilities in a company service truck and may also perform in-shop work. The position is full-time and non-exempt, based at Gold Coast JCB in Medley, Florida. Work occurs in office and, occasionally, manufacturing or factory environments, with exposure to noise and temperature changes. The role involves substantial physical activity, including frequent lifting and carrying, bending, kneeling, crouching, and working on uneven surfaces.

Requirements

College degree in Diesel or a related technical field, or equivalent work experience in lieu of the degree.
At least 10 years of experience as a Service Technician or in a similar position in the heavy machinery, truck, or diesel engine industry, with a proven track record.
Bilingual in English and Spanish.
Strong written and verbal communication skills.
Knowledge of heavy machinery, truck, or diesel engine industries.
Strong computer skills for diagnostics and completing and submitting reports.
Ability to travel.
Valid and active Florida driver’s license appropriate to the position and required vehicle.
Pass required drug screens, background checks, and pre-employment tests, conducted in accordance with applicable law.
Strong problem-solving and analytical skills.
Ability to work in a high-stress environment.
Detail-oriented and able to work independently.
Collaborative approach to resolving issues affecting groups across the enterprise.
Ability to understand system and non-system processes, troubleshoot, and develop and recommend solutions.
Self-motivated team player who enjoys working in a dynamic environment.
Working knowledge of Microsoft Office products, including Word, Excel, PowerPoint, Teams, and Microsoft Project.
Ability to stand and walk, with frequent lifting, guiding, or carrying of lightweight materials and equipment for up to 12 hours.
Ability to twist the upper body frequently, bend at the waist, kneel, crouch, and navigate uneven surfaces.
Ability to use hands, arms, and legs fully; grasp, manipulate, and assemble small to large objects, with forklifts or cranes as needed; and see and hear well with or without aid.
Ability to communicate in person using basic English and Spanish proficiency.
Frequently move or transport items weighing up to 75 pounds.
Vision abilities including close and distance vision, depth perception, and ability to adjust focus.

Responsibilities

Drive a company service truck to and from customer jobsites or facilities to perform field services.
Complete and submit reports documenting time and work performed, with clear notes.
Diagnose, repair, and perform preventive maintenance on customer and company machines.
Assist and collaborate with other technicians on complicated jobs as needed.
Mentor, teach, and advise other technicians.
Perform in-shop or on-site system audits and machine evaluations.
Assist with customer product clinics, field days, and related promotional events as needed.
Review work orders for completeness and accuracy so the Service Manager can close them and process billing.
Maintain Service Department tools, equipment, and company vehicles in safe and good working condition.
Follow safety policies and training.
Maintain a clean, professional image in accordance with JCB and Gold Coast JCB standards.
Conduct business in alignment with the company’s Mission, Vision, and Core Values.
Perform other duties as assigned.