Gold Coast JCB - Inside Sales Representative

Tristar JCB•West Palm Beach, FL

4d•Onsite

About The Position

Gold Coast JCB is seeking an Inside Sales Representative to support machine sales coverage from its main office in West Palm Beach, Florida. The role provides exemplary service to assigned accounts by selling and promoting Gold Coast JCB products and services, and serves as the primary liaison between the company and its customers. The successful candidate will help drive sales and build customer relationships by responding to sales inquiries, recommending equipment solutions, preparing and following up on quotes and orders, and coordinating equipment delivery. The position is full-time and exempt.

Requirements

At least 2 years of inside sales support and/or parts or service sales experience; equipment sales or rental industry experience is preferred.
Proven inside sales experience, preferably in the equipment industry.
Strong customer service skills and a customer-centric approach.
Excellent verbal and written communication skills.
Ability to multitask, prioritize, and manage time effectively.
Proficiency with CRM software and the MS Office Suite.
Strong problem-solving skills and attention to detail.
Ability to work independently and as part of a team.
Must pass applicable drug screens, background checks, and pre-employment tests, conducted in accordance with applicable law.
Strong analytical skills and ability to work in a high-stress environment.
Collaborative approach to resolving issues affecting groups across the enterprise.
Ability to understand processes, troubleshoot, and develop and recommend solutions.
Self-motivated and able to work in a dynamic environment.
Working knowledge of Microsoft Word, Excel, PowerPoint, Teams, and Microsoft Project.

Nice To Haves

Experience in equipment sales or rental industry.

Responsibilities

Respond to inbound sales inquiries by phone and email.
Make outbound calls to prospective and existing customers.
Identify customer needs and recommend appropriate equipment solutions.
Provide product information, including features, benefits, and pricing.
Prepare and process sales orders accurately and efficiently.
Follow up on quotes and leads to convert them into sales.
Coordinate with the operations team to ensure timely equipment delivery.
Build and maintain relationships with new and existing customers.
Handle customer complaints and concerns professionally, escalating issues when necessary.
Support high levels of customer satisfaction through excellent service.
Maintain accurate records of customer interactions and sales activities in CRM systems.
Provide regular sales updates to management.
Stay current on product knowledge and industry trends.
Perform other duties as assigned.