North Star JCB - Inside Sales Representative

JCB•Chicago, IL

1d•Onsite

About The Position

North Star JCB is hiring an Inside Sales Representative to support machine sales coverage and provide exemplary service to assigned accounts through the sale or rental of the dealership’s products and services. The representative serves as the primary liaison between North Star JCB and customers, helping identify customer needs and recommend suitable equipment solutions. The role handles inbound and outbound sales inquiries, shares product details and pricing, prepares and processes orders, follows up on leads and quotes, and coordinates equipment delivery with the operations team. The representative builds and maintains customer relationships, addresses complaints professionally, supports customer satisfaction, records sales activity in CRM systems, and provides regular updates to management. The position is based at North Star JCB’s West Chicago, Illinois location and includes work in an office environment and occasional manufacturing or factory environments.

Requirements

At least 2 years of inside sales support and/or parts or service sales experience.
Proven inside sales experience, preferably in the equipment industry.
Strong customer service skills and a customer-centric approach.
Excellent verbal and written communication skills.
Ability to multitask, prioritize, and manage time effectively.
Proficiency with CRM software and the MS Office Suite.
Strong problem-solving skills and attention to detail.
Ability to work independently and as part of a team.
Ability to pass drug screens, background checks, and pre-employment tests conducted in accordance with applicable law.
Strong problem-solving and analytical skills.
Ability to work in a high-stress environment.
Detail-oriented, self-motivated, and able to work independently as well as collaboratively.
Ability to understand processes, troubleshoot, and develop and recommend solutions.
Working knowledge of Microsoft Word, Excel, PowerPoint, Teams, and Microsoft Project.

Nice To Haves

Experience in equipment sales or rental is preferred.
Parts or service sales experience is relevant to the role.

Responsibilities

Respond to inbound sales inquiries by phone and email.
Make outbound calls to prospective and existing customers.
Identify customer needs and recommend appropriate equipment solutions.
Provide product information, including features, benefits, and pricing.
Prepare and process sales orders accurately and efficiently.
Follow up on quotes and leads to convert them into sales.
Coordinate with the operations team to ensure timely equipment delivery.
Build and maintain strong relationships with new and existing customers.
Handle customer complaints and concerns professionally and escalate issues when necessary.
Support high levels of customer satisfaction through excellent service.
Maintain accurate records of customer interactions and sales activities in CRM systems.
Provide regular sales updates to management.
Stay current on product knowledge and industry trends.
Perform other duties as assigned.