North Star JCB - Inside Sales Representative

JCB North America•Chicago, IL

1d•Onsite

About The Position

North Star JCB is hiring an Inside Sales Representative to support machine sales coverage and provide exemplary customer satisfaction to assigned accounts through the sale or rental of North Star JCB products and services. The representative serves as the primary liaison between the company and its customers, handling inbound and outbound sales inquiries, sharing product information, and closing sales. The role is based at North Star JCB’s West Chicago, Illinois location and is full-time and exempt. The successful candidate will build customer relationships, identify equipment needs, recommend appropriate solutions, prepare orders, follow up on quotes and leads, and coordinate equipment deliveries with operations. They will maintain accurate CRM records, report sales updates to management, and keep current on products and industry trends. The position involves both an office environment and occasional work in a manufacturing or factory environment, with exposure to noise and temperature changes. North Star JCB is an authorized JCB dealership serving Illinois and Northwest Indiana. It sells construction and agricultural equipment and provides parts, service, and equipment expertise. The company describes its focus as delivering dependable equipment solutions and responsive customer support.

Requirements

At least 2 years of inside sales support and/or parts or service sales experience.
Proven inside sales experience; equipment-industry experience is preferred.
Strong customer service skills and a customer-centric approach.
Excellent verbal and written communication skills.
Ability to multitask, prioritize, and manage time effectively.
Proficiency with CRM software and Microsoft Office Suite.
Strong problem-solving skills and attention to detail.
Ability to work independently and as part of a team.
Must pass applicable pre-employment drug screens, background checks, and tests, conducted in accordance with applicable law.
Strong problem-solving and analytical skills.
Ability to work in a high-stress environment.
Detail-oriented, able to work independently, and able to collaborate to resolve issues across groups.
Ability to understand processes, troubleshoot, and develop and recommend solutions.
Self-motivated team player who enjoys a dynamic environment.
Working knowledge of Microsoft Office products, including Word, Excel, PowerPoint, Teams, and Microsoft Project.

Nice To Haves

At least 2 years of inside sales support and/or parts or service sales experience in the equipment sales or rental industry.
Proven inside sales experience in the equipment industry.

Responsibilities

Respond to inbound sales inquiries by phone and email.
Make outbound calls to prospective and existing customers.
Identify customer needs and recommend appropriate equipment solutions.
Provide detailed product information, including features, benefits, and pricing.
Prepare and process sales orders accurately and efficiently.
Follow up on quotes and leads to convert them into sales.
Coordinate with the operations team to ensure timely equipment delivery.
Build and maintain strong relationships with new and existing customers.
Handle customer complaints and concerns professionally and escalate issues when necessary.
Maintain high levels of customer satisfaction through excellent service.
Maintain accurate records of customer interactions and sales activities in CRM systems.
Provide regular sales updates to management.
Stay current on product knowledge and industry trends.
Perform other duties as assigned.