Gulf Coast JCB - Service Advisor

JCB • Baton Rouge, LA

1d • Onsite

About The Position

The Service Advisor serves as the primary point of contact between customers and the service department at Gulf Coast JCB in Baton Rouge, Louisiana. Reporting to the Service Manager, this position coordinates service work, communicates repair progress, prepares estimates, manages work order flow, supports technician productivity, and provides operational support to the Parts Department while delivering an exceptional customer experience.

The Service Advisor supports shop and field service operations, helps coordinate parts and job readiness, maintains accurate service records, and contributes to customer satisfaction, productivity, efficiency, and profitability. The role also promotes preventative maintenance programs and service agreements, identifies opportunities to increase sales and customer retention, and supports customer outreach and service marketing initiatives. The position may assist with receiving, loading, unloading, and delivering parts and equipment as needed.

Requirements

• Minimum of 3 years of experience in heavy equipment, construction equipment, agriculture equipment, truck, automotive, or related service operations.
• High school diploma or GED.
• Strong computer skills, including proficiency with Microsoft Office and dealership management systems.
• Understanding of heavy equipment service operations, maintenance practices, and repair processes.
• Strong customer service, communication, and relationship management skills.
• Strong organizational and time management abilities, with the ability to prioritize multiple tasks in a fast-paced environment.
• High attention to detail and accuracy.
• Strong problem-solving and conflict-resolution skills.
• Ability to work effectively with customers, technicians, vendors, and internal departments.
• Ability to communicate professionally verbally and in writing.
• Self-motivation, a strong sense of urgency, and a positive, team-oriented attitude.
• Ability to learn and adapt to changing technologies, systems, and processes.
• Valid driver's license with an acceptable driving record.
• Ability to sit, stand, and walk throughout the workday.
• Ability to occasionally lift and carry materials up to 50 lbs.
• Ability to enter shop and jobsite environments as needed and assist with moving parts and materials when required.
• Clear vision and hearing, with or without assistance.
• Ability to communicate verbally in English at a functional level.

Nice To Haves

• Service Advisor, Service Coordinator, Parts Advisor, or Service Administration experience.
• Experience with CDK service platforms such as e-Emphasys or IntelliDealer.
• Associate degree, technical training, or equivalent work experience.

Responsibilities

• Serve as the primary customer contact for service-related inquiries.
• Open, maintain, and close service work orders accurately and efficiently.
• Communicate repair status, estimates, approvals, and completion updates to customers.
• Maintain customer relationships and resolve concerns professionally and promptly.
• Handle warranty, maintenance, and repair inquiries and ensure customers receive timely, accurate information.
• Coordinate and schedule shop and field service work with the Service Manager.
• Monitor work order progress to support timely completion and customer satisfaction.
• Review technician labor, service reports, and completed work for accuracy and completeness.
• Prepare and communicate repair estimates and service recommendations.
• Assist with warranty administration and claim documentation.
• Coordinate with technicians and the Parts Department to ensure parts availability and job readiness.
• Support billing accuracy and timely invoicing of completed work orders.
• Participate in weekly service meetings and departmental planning.
• Maintain service records and documentation according to company procedures.
• Support service department goals for customer satisfaction, productivity, efficiency, and profitability.
• Assist customers at the parts and service counter.
• Identify, source, and communicate parts requirements for service work.
• Assist with receiving, loading, unloading, and delivering parts and equipment as needed.
• Help maintain an organized, clean, and professional parts and service environment.
• Support walk-in customers, drivers, vendors, and service technicians.
• Cross-train and support the Parts Department during high workload or employee absence.
• Support dealership operations as business needs require and promote a team-first culture.
• Promote preventative maintenance programs, inspections, and service agreements.
• Identify opportunities to increase labor sales, parts sales, and customer retention.
• Assist with service marketing initiatives and customer outreach.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED