Territory Sales Associate

Intuitive•New Haven, CT

About The Position

The Territory Sales Associate promotes adoption and utilization of the da Vinci Surgical System through strategic sales initiatives and partnerships, with the goal of improving patient outcomes. The role develops and executes a territory sales strategy with the Clinical Sales Manager, supports surgical teams through ongoing case support and training, and leads sales and marketing initiatives that increase system awareness and procedure adoption. The associate designs surgery plans to help teams use the system proficiently and independently, expands the user base through partnerships with key opinion leaders, and supports sales of digital solutions, advanced instruments, and accessories. The position also works with hospital executives, surgeons, and internal teams to expand robotic surgery programs, improve product performance through client feedback, and build lasting customer relationships. Responsibilities include post-sale education and support, maintaining customer satisfaction and retention, and managing sales administration and expense reports. Candidates must live within or be willing to relocate to the New Haven, Connecticut area. The schedule must be flexible to support cases outside normal working hours, including after-hours and weekends as needed. The position requires extended periods in the operating room supporting cases.

Requirements

Bachelor’s degree required.
At least 2 years of outside sales experience required.
Ability to work cross-functionally and translate client feedback into actionable product improvements.
Strong customer service orientation and experience in client relationship management.
Proficiency with multiple technology platforms and digital tools.
Ability to maintain a flexible schedule for after-hours and weekend support.
Ability to work across the hospital, including with executive leaders and operating-room support services.
Physically capable of being present in the operating room for extended periods to support cases.

Nice To Haves

Knowledge of the operating-room environment.
Demonstrated record of sales or leadership success.
Strong ambition and work ethic.
Ability to excel in a high-energy, fast-paced environment.
Excellent interpersonal and communication skills.
Experience in a team-oriented environment and demonstrated ability to work effectively as part of a cross-functional team.

Responsibilities

Develop and execute a local-market sales strategy with the Clinical Sales Manager to optimize deployment and utilization of the da Vinci Surgical System.
Provide guidance, insights, ongoing case support, and training to key opinion leaders and surgical teams.
Lead and support Sales and Marketing initiatives to increase system awareness and procedure adoption.
Design and implement tailored surgery plans to help surgical teams use the system proficiently and autonomously.
Expand the user base by cultivating partnerships with key opinion leaders and promoting advanced instruments and accessories.
Support and sell digital solutions and advanced instrumentation, and demonstrate technology platforms to address client needs.
Collaborate with hospital executives and surgeons to support and expand robotic surgery programs.
Communicate the value of the da Vinci Surgical System to hospital leaders and facilitate program expansion within their facilities.
Work cross-functionally with Intuitive teams to identify opportunities to expand programs and improve product performance using client feedback.
Build and maintain long-term partnerships with healthcare professionals and hospital leadership.
Improve customer satisfaction and retention through post-sale support and client education.
Manage administrative work, including sales activities and expense reports.
Provide after-hours and weekend support as needed.