Territory Sales and Service Representative
About The Position
Ecolab is seeking a Territory Sales and Service Representative for its Akron, Ohio market. This field-based role manages an assigned territory and serves as the face of Ecolab to established customers, including restaurants, hotels, schools, long-term care facilities, and other institutions. The representative services laundry and dish machines, dispensing equipment, and related systems, and sells solutions that help customers maintain clean, safe, and healthy operations. If a territory is not immediately available, the associate may be assigned to a supporting role until one becomes available. The role combines sales, customer service, and mechanical service. The representative visits customers using digital tools, recommends programs and solutions, grows sales within existing accounts, and performs preventative and corrective maintenance. Duties also include providing emergency assistance, helping install equipment, demonstrating safe equipment use, and managing parts, equipment, and inventory. The position involves working independently and managing a monthly schedule, with travel around Akron and nearby Ohio communities. The initial 12-week training program includes two weeks at Ecolab's headquarters in Eagan, Minnesota, and in-field training during the remaining weeks. Ecolab arranges and pays for travel and certain related expenses. The role generally requires working one in eight weekends, depending on business demand, and availability for overnight work, emergency assistance, holidays, and overtime. A company service vehicle and cell phone are provided for business use.
Requirements
- High school diploma or equivalent.
- At least 2 years of experience in sales, mechanical service, customer service, food service, or a hospitality-related industry.
- Availability to work overnight shifts and provide emergency assistance, which may occur at night, on weekends, and over holidays.
- Current and valid unrestricted driver's license.
- Ability to lift 50 pounds, push and pull, stand, bend and stoop, work in confined spaces, and distinguish colors (tools may be accommodated).
- Availability to work overtime.
- Ability and eligibility to drive a company vehicle; pre-employment and ongoing motor vehicle record checks will be performed.
- Ability to travel for training, including two of the 12 training weeks at Ecolab headquarters in Eagan, Minnesota; proper documentation for air travel is the associate's responsibility.
- No immigration sponsorship is available for this position.
Nice To Haves
- Associate's degree or other advanced training or certifications.
- Previous mechanical problem-solving experience, such as plumbing, electrical, HVAC, or other mechanical experience in food service, laundry, housekeeping, hospitality, or pool and spa industries.
Responsibilities
- Conduct customer visits using tools and technology, including tablet and mobile phone apps, and recommend customer-specific programs and solutions.
- Communicate Ecolab's value to customers, meet their needs, and grow sales within existing customer accounts.
- Perform preventative and corrective maintenance on laundry and dish machines, dispensing equipment, and systems.
- Provide emergency service to existing customers by phone or in person as needed.
- Assist with installation of equipment and solutions.
- Demonstrate safe equipment use and ensure customer operations are functional.
- Manage equipment, parts, and inventory to control costs.
- Manage and service established customers within an assigned territory.
- Travel to customer sites throughout the assigned territory and surrounding areas.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) matching
- Company-paid pension
- Stock purchase plan
- Paid parental leave
- Select discounted childcare resources
- Tuition reimbursement
- Paid training, including paid travel time
- Company service vehicle and cell phone for business use
- Fuel, drive time to customer sites, and service maintenance time for the company vehicle are paid
- Potential for income growth through performance-based incentives
- Career growth and development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
