Territory Manager

TrueBlue • Lynchburg, VA

6d • Onsite

About The Position

The Territory Manager oversees the day-to-day operations and well-being of the branches in the territory and is accountable for revenue growth and profitability. The role focuses on meeting performance goals, following standard operating procedures, optimizing customer service, supervising and developing staff, building teams, resolving conflicts, monitoring operations, and managing financials. The position is based in Lynchburg, Virginia, with up to 50% of work potentially conducted at customer sites outside the territory for sales activities. The work environment includes branch operations and frequent customer interaction, with occasional exposure to outdoor weather conditions. Work hours may require flexibility and evening and weekend availability as needed. The role requires a valid driver’s license, a reliable registered vehicle, and vehicle insurance. Salary is $62,673–$75,207 annually, depending on experience and geographic location, plus eligibility for incentive pay. The company requires applicants to be authorized to work full-time in the United States without current or future employer sponsorship.

Requirements

• Bachelor’s degree or an equivalent combination of education and experience.
• At least 4 years of professional experience, including 2 years of related management experience.
• Experience improving customer satisfaction and driving positive business outcomes.
• Experience in account management and direct customer interaction.
• Proven leadership competencies and experience.
• Excellent written and verbal communication skills.
• Proficiency in financial performance analysis.
• Ability to develop and maintain customer relationships.
• Advanced problem-solving ability, including defining problems, collecting data, and making informed decisions.
• Ability to prioritize tasks and meet deadlines under pressure.
• Ability to drive processes and improve operational performance.
• Experience hiring, managing, developing, and leading individuals and teams.
• Proficiency with Microsoft Office (Excel, PowerPoint, and Outlook) and Teams.
• Valid driver’s license, reliable registered vehicle, and vehicle insurance.
• Ability to work full-time in the United States without employer sponsorship now or in the future.
• Ability to stand, walk, sit, talk, and/or hear for long periods; regularly lift and/or move up to 10 pounds, frequently lift and/or move 25 pounds, and occasionally lift and/or move 50 pounds.

Nice To Haves

• Prior experience managing in the staffing industry or a similar industry.

Responsibilities

• Manage territory profit and loss and monitor performance metrics and financial data to assess and improve operational effectiveness.
• Oversee day-to-day operations, identify and resolve operational issues, maintain branch appearance, prioritize and assign tasks, and streamline processes.
• Promote a culture of safety, manage workers’ compensation claims, and ensure compliance with organizational standards, customer requirements, and applicable laws and regulations.
• Lead change initiatives and adopt new systems.
• Conduct on-site safety visits and associate check-ins, and ensure personal protective equipment is accessible to associates.
• Lead investigations for workers’ compensation claims.
• Conduct new-hire orientations at customer locations as needed.
• Represent the company at local job fairs and build relationships with community partners, including unemployment offices.
• Manage territory staff, including hiring, scheduling and assigning work, reviewing performance, and recommending promotions, transfers, demotions, or terminations.
• Set performance goals and professional development plans; lead team-building and staff-development activities.
• Drive grassroots recruiting in local markets when needed.
• Manage a team of 2–7 individual contributors, potentially across multiple locations.
• Retain and expand customer accounts, monitor customer feedback, and recommend ways to improve customer experience.
• Travel to customer sites for sales and safety needs, troubleshoot customer-service issues, and provide resolutions.
• Use data and dashboards to identify and re-engage past billing customers, support existing customers to drive additional sales, and prepare price quotes for prospective customers.
• Understand local market conditions, support sales opportunities, and ensure leads sourced by Sales Enablement are followed up on when applicable.
• Inspect equipment, detect safety hazards, and judge and communicate risks.

Benefits

• Six paid holidays and one paid floating holiday.
• Up to 20 days of paid time off per year.
• Medical, dental, and vision insurance.
• Company-matching 401(k).
• Employee Stock Purchase Program.
• Eligibility for incentive pay, subject to plan terms.
• Other programs and perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager