Territory Manager

Jacent • Lee's Summit, MO

5d

About The Position

The Territory Manager builds client relationships and drives measurable sales results through program execution and people leadership in an assigned geography. The role leads, trains, and coaches a remote workforce of Area Managers (Peer Coaches) and Merchandisers, maintaining regular communication with the team and relevant business partners, clients, and vendors. Responsibilities also include people development and succession planning, budget management, ownership of geographic performance metrics, audit review management, and meeting or exceeding sales, profit, and service targets. The ideal candidate is a self-starter who can lead remote teams, communicate and organize effectively, work independently, learn quickly, pay close attention to detail, and build productive relationships.

The Territory Manager provides field leadership and problem-solving, collaborates with Regional Leadership on sales growth and retail initiatives, and travels within the assigned geography to address business opportunities. The role oversees store routing, staffing, coverage, projects, performance reporting, expenses and wages, hiring, training plans, employee development, compliance, and corrective action. The position also handles administrative reporting, special projects, and other duties assigned by a supervisor while protecting company, client, and retailer confidentiality.

Requirements

• High school diploma, GED, or equivalent experience.
• At least 5 years of retail management experience.
• 1–3 years of successfully managing retail merchandisers, P&L, budgeting, forecasting, and client expectations, personally or through a team.
• Knowledge of the Consumer Product Goods industry.
• Computer literacy and ability to use a smartphone or tablet with applications and internet for company business, including ordering, GPS tracking, and time recording.
• Reliable access to the internet for company-related business.
• Proven track record of success.
• Reliable transportation.
• Valid state driver’s license and proof of current automobile insurance coverage, unless using another means of transportation.
• Excellent interpersonal and communication skills, including written and verbal communication.
• Ability to adapt to change, build relationships with business partners, work independently, and meet objectives.
• Strong organization, attention to detail, and ability to work in a fast-paced environment.
• Strong leadership skills, including problem-solving, data analysis, planning, time management, priority setting, coaching, counseling, decision-making, and delegation.
• Proven ability to build teams.
• Strong business acumen and financial analysis skills, with the ability to achieve results.
• Proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web browsers.
• Ability to travel up to approximately 50%.

Nice To Haves

• Bachelor’s degree from a four-year college, university, or technical school; or a minimum of four years of related experience and/or training; or an equivalent combination of education and experience.

Responsibilities

• Provide management, leadership, guidance, and problem-solving direction to Area Managers (Peer Coaches) and Merchandisers in the assigned geography.
• Collaborate with Regional Leadership on sales growth, coverage, retail projects, and communication of initiatives to the retail team.
• Travel within the assigned geography to address opportunities affecting the retail business.
• Manage and analyze store routing, coverage, assignments, staffing, and special projects to ensure efficient coverage aligned with goals and budgets.
• Review and analyze daily Territory Performance reporting, including Service History, Overdue Service Report, and QlikView, and develop plans to address opportunities.
• Review and approve field personnel expenses and wages, including payroll, mileage, and overtime.
• Conduct weekly business reviews with Area Managers and Merchandisers to discuss departmental and company initiatives, priorities, and employee appreciation.
• Develop employees through training and organizational and team development, using performance reviews, in-store assessments, employee development plans, training plans, and succession-planning documentation.
• Train and support Area Managers to ensure they provide proper training to Merchandisers.
• Manage hiring in the assigned geography, including reviewing applications, interviewing candidates, and selecting qualified hires.
• Track and manage completion of 30/60/90-day training plans, third-party projects, and mPlans; ensure required 90-day training documentation is completed and submitted.
• Complete administrative duties and reporting in a timely manner.
• Communicate expectations, duties, and direction clearly to direct reports.
• Ensure employees comply with company policies, standards, priorities, and store opportunities.
• Initiate and drive corrective action and improvement plans in the assigned geography.
• Partner with the Regional Operations Manager on terminations in the assigned geography.
• Understand organizational reputation and merchandise enhancement opportunities.
• Execute required tasks, projects, resets, and displays accurately according to instructions.
• Demonstrate safe work practices and help ensure a safe work environment.
• Know and comply with company policies and procedures.
• Complete special projects and other duties assigned by a supervisor.
• Maintain company, client, and retailer confidentiality.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED