Territory Manager

TrueBlue•Kearny, NJ

1d•Onsite

About The Position

The Territory Manager is responsible for the day-to-day operations and well-being of one or more branches in the territory, with accountability for revenue growth, profitability, performance goals, standard operating procedures, and customer service. The role oversees operational performance and financials, supports workplace safety and regulatory compliance, and leads territory staff through hiring, scheduling, performance management, team building, and development. It also supports customer retention and growth, sales activity, and resolution of customer service issues. The position is based in Kearny, New Jersey, and may involve travel to customer locations, including work outside the territory for sales activities.

Requirements

Bachelor’s degree or an equivalent combination of education and experience.
At least 4 years of professional experience, including 2 years of related management experience.
Experience improving customer satisfaction and driving positive business outcomes.
Experience in account management and direct customer interface.
Proven leadership competencies and experience, including hiring, managing, developing, and leading individuals and teams.
Excellent written and verbal communication skills.
Proficiency in financial performance analysis.
Ability to develop and maintain customer relationships.
Advanced problem-solving skills, including defining problems, collecting data, and making informed decisions.
Ability to prioritize tasks and meet deadlines under pressure.
Ability to drive processes and improve operational performance.
Proficiency in Microsoft Office (Excel, PowerPoint, Outlook) and Teams.
Valid driver’s license, reliable registered vehicle, and vehicle insurance.
Ability to inspect equipment, detect safety hazards, and judge and communicate risks.
Ability to meet the physical demands of the role, including standing, walking, sitting, talking, and/or hearing for extended periods; lifting or moving up to 10 pounds regularly, 25 pounds frequently, and 50 pounds occasionally.

Nice To Haves

Prior experience managing in the staffing industry or a similar industry.

Responsibilities

Manage territory profit and loss, review performance metrics and financial data, and identify ways to improve operational effectiveness.
Oversee day-to-day branch operations, maintain branch appearance to company standards, prioritize work, and assign tasks for timely completion.
Identify and resolve operational issues, streamline processes, lead change initiatives, and adopt new systems.
Promote a culture of safety; conduct on-site safety visits and associate check-ins; ensure personal protective equipment is accessible; manage workers’ compensation claims and lead related investigations.
Ensure compliance with organizational standards, customer requirements, and federal, state, and local regulations.
Conduct new-hire orientations at customer locations as needed, and represent the company at local job fairs while building community relationships.
Manage territory staff, including hiring, scheduling, assigning work, reviewing performance, and recommending personnel actions.
Set performance goals and development plans, lead team-building and staff-development activities, and drive local grassroots recruiting when needed.
Retain and expand customer accounts, monitor feedback, and recommend ways to improve customer experience.
Travel to customer sites for sales and safety needs, troubleshoot customer service issues, and provide resolutions.
Use existing data and dashboards to re-engage past billing customers and support existing customers to drive additional sales.
Create price quotes for prospective customers, understand local market conditions, support sales opportunities, and follow up on leads sourced by Sales Enablement when applicable.