Territory Manager

Jacent • Carmel, IN

5d

About The Position

The Territory Manager builds client relationships and drives measurable sales results through strong program execution and people leadership across an assigned geography. The role trains and coaches remote Area Managers (Peer Coaches) and Merchandisers, maintains frequent communication with the assigned retail team, and oversees people development, succession planning, budget management, measurable territory metrics, audit reviews, and sales, profit, and service targets. The ideal candidate is a self-starter who can lead remote teams, communicate and organize effectively, work independently, and build relationships with business partners, clients, vendors, and team members.

The Territory Manager provides direct leadership and problem-solving support to field personnel; works with Regional Leadership on strategic sales-growth, coverage, and retail initiatives; and travels within the assigned geography to address business opportunities. The role manages routing, assignments, staffing, special projects, territory performance reporting, expenses and wages, hiring, training plans, employee development, compliance, and corrective action. It also involves weekly business reviews, administrative reporting, and coordination with the Regional Operations Manager on terminations.

The position requires knowledge of organizational reputation and merchandise enhancement opportunities; accurate execution of tasks, projects, resets, and displays; safe work practices; and compliance with company policies and confidentiality requirements. Travel may be up to approximately 50%.

Requirements

• High school diploma, GED, or equivalent experience.
• At least 5 years of experience in retail management.
• Knowledge of the Consumer Product Goods industry.
• 1–3 years of successful experience managing retail merchandisers, P&L, budgeting, forecasting, and client expectations, personally or through a team.
• Computer literacy, including ability to use a smartphone or tablet with applications and internet for company business such as ordering, GPS tracking, and time recording.
• Reliable access to the internet for company-related business.
• Proven track record of success.
• Reliable transportation.
• Valid state driver's license and proof of current automobile insurance, unless using another means of transportation.
• Ability to travel up to approximately 50%.
• Excellent interpersonal, written communication, and verbal communication skills.
• Ability to adapt to change, build business-partner relationships, work independently, and meet objectives.
• Strong organization, attention to detail, and ability to work in a fast-paced environment.
• Leadership skills including problem-solving, data analysis, planning, time management, priority setting, coaching, counseling, decision-making, and delegation.
• Team-building ability, business acumen, financial analysis skills, and ability to achieve results.
• Computer proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web browsers.

Nice To Haves

• Bachelor’s degree from a four-year college, university, or technical school; alternatively, at least four years of related experience and/or training, or an equivalent combination of education and experience.

Responsibilities

• Provide direct management, leadership, guidance, and problem-solving direction to remote Area Managers (Peer Coaches) and Merchandisers in the assigned geography.
• Collaborate with Regional Leadership on strategic initiatives related to sales growth, coverage, and retail projects, and communicate initiatives to the assigned retail team.
• Travel within the assigned geography to address opportunities affecting the retail business.
• Manage and analyze store routing, coverage, assignments, staffing, and special projects to ensure efficient full-store coverage aligned with territory goals and budgets.
• Review and analyze daily territory performance reports, including Service History, Overdue Service Report, and QlikView, and develop plans to address opportunities.
• Review and approve field personnel expenses and wages, including payroll, mileage, and overtime.
• Conduct weekly business reviews with Area Managers and Merchandisers to discuss current and future initiatives, priorities, and employee appreciation.
• Develop employees through training and organizational and team development initiatives, including performance reviews, in-store assessments, employee development plans, training plans, and succession-planning documentation.
• Provide compliant training and support to Area Managers so they can properly train Merchandisers.
• Manage hiring in the assigned geography, including reviewing applications and resumes, interviewing candidates in person or by video conference, and selecting qualified candidates.
• Manage and track 30/60/90-day training plans and third-party projects and mPlans; ensure 90-day plans are completed and documentation is submitted.
• Complete administrative duties and reporting on time.
• Communicate expectations, duties, and direction clearly to direct reports.
• Ensure employees comply with company policies, standards, priorities, and store opportunities.
• Drive corrective action and improvement plans within the assigned geography.
• Partner with the Regional Operations Manager on terminations in the assigned geography.
• Execute tasks, projects, resets, and displays accurately according to instructions.
• Follow safe work practices and maintain a safe work environment.
• Complete special projects and other assigned duties, and maintain company, client, and retailer confidentiality.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED