Territory Manager

TrueBlue•Taunton, MA

24d•Onsite

About The Position

The Territory Manager is responsible for the day-to-day operations and well-being of the branches in the territory, driving revenue growth and profitability, meeting performance goals, following standard operating procedures, and optimizing customer service. The role oversees operational performance, financials, safety, compliance, customer relationships, sales support, and staff development. It manages 2–7 individual contributors, potentially across multiple locations, and is based in Taunton, Massachusetts. Up to 50% of work may take place outside the territory at customer sites. Work hours may require flexibility and availability during evenings and weekends as necessary.

Requirements

Bachelor’s degree or equivalent combination of education and experience.
At least 4 years of professional experience, including 2 years of related management experience.
Experience improving customer satisfaction and driving positive business outcomes.
Experience in account management and direct customer interface.
Proven leadership competencies and experience managing, developing, and leading individuals and teams.
Excellent written and verbal communication skills.
Proficiency in financial performance analysis and the Microsoft Office suite, including Excel, PowerPoint, and Outlook, as well as Teams.
Advanced problem-solving skills, including defining problems, collecting data, and making informed decisions.
Ability to prioritize tasks and meet deadlines under pressure.
Proven ability to drive processes and improve operational performance.
Valid driver’s license, reliable registered vehicle, and vehicle insurance.
Ability to inspect equipment, detect safety hazards, and judge and communicate risks.
Ability to meet the role’s physical demands, including frequent standing, walking, sitting, talking, and/or hearing; lifting or moving up to 10 pounds regularly, 25 pounds frequently, and 50 pounds occasionally; and occasional exposure to outdoor weather conditions.
Must be authorized to work in the United States on a full-time basis without current or future employer sponsorship.

Nice To Haves

Prior experience managing in the staffing industry or a similar industry.

Responsibilities

Manage territory profit and loss and monitor financial data and performance metrics to improve operational effectiveness.
Oversee day-to-day operations, maintain branch appearance to company standards, prioritize work, and resolve operational issues.
Promote a culture of safety, manage workers’ compensation claims, conduct on-site safety visits and associate check-ins, and ensure PPE is accessible.
Ensure compliance with organizational standards, customer requirements, and federal, state, and local regulations.
Streamline processes, lead change initiatives, and adopt new systems.
Conduct new-hire orientations at customer locations as needed and represent the company at local job fairs while building community partnerships.
Hire, schedule, assign work to, review the performance of, and recommend personnel actions for territory staff.
Set performance goals and professional development plans, lead team-building and staff-development activities, and support local recruiting.
Retain and expand customer accounts, monitor customer feedback, and recommend ways to improve customer experience.
Visit customer sites for sales and safety needs, troubleshoot customer-service issues, and provide resolutions.
Use data and dashboards to re-engage past billing customers and support existing customers to drive additional sales.
Prepare price quotes for prospective customers, understand local market conditions, support sales opportunities, and follow up on leads sourced by Sales Enablement when applicable.