Territory Manager

TrueBlue • Brockton, MA

24d • Onsite

About The Position

The Territory Manager oversees day-to-day operations and the well-being of one or more branches in the territory, with accountability for revenue growth, profitability, performance goals, standard operating procedures, and customer service. The role includes operational and financial management, staff supervision and development, team building, conflict resolution, customer engagement, and sales support. The position is based in Brockton, Massachusetts, and may involve work at customer sites outside the territory.

Requirements

• Bachelor’s degree or an equivalent combination of education and experience.
• At least 4 years of professional experience, including 2 years of related management experience.
• Experience improving customer satisfaction and driving positive business outcomes.
• Experience in account management and direct customer interaction.
• Excellent written and verbal communication skills.
• Proficiency in financial performance analysis.
• Ability to develop and maintain customer relationships.
• Advanced problem-solving skills, including defining problems, collecting data, and making informed decisions.
• Ability to prioritize tasks and meet deadlines under pressure.
• Ability to drive processes and improve operational performance.
• Demonstrated leadership competencies and experience hiring, managing, developing, and leading individuals and teams.
• Proficiency with Microsoft Office applications, including Excel, PowerPoint, and Outlook, and with Teams.
• Valid driver’s license, reliable registered vehicle, and vehicle insurance.
• Must be authorized to work in the United States full-time without current or future employer sponsorship.

Nice To Haves

• Prior experience managing in the staffing industry or a similar industry.

Responsibilities

• Manage territory profit and loss and monitor performance metrics and financial data to improve operational effectiveness.
• Oversee day-to-day operations, identify and resolve operational issues, maintain branch appearance, and assign high-priority tasks.
• Promote a culture of safety, manage workers’ compensation claims, lead claim investigations, and ensure compliance with company standards, customer requirements, and applicable laws and regulations.
• Streamline processes, lead change initiatives, and adopt new systems.
• Conduct on-site safety visits and associate check-ins, and ensure personal protective equipment is accessible.
• Conduct new-hire orientations at customer locations as needed.
• Represent the company at local job fairs and build relationships with community partners, including unemployment offices.
• Manage territory staff, including hiring, scheduling, assigning work, reviewing performance, and recommending personnel changes.
• Set performance goals and professional development plans, lead team-building and staff-development activities, and drive local grassroots recruiting when needed.
• Retain and expand customer accounts, monitor customer feedback, and recommend ways to improve customer experience.
• Travel to customer sites for sales and safety needs, troubleshoot customer-service issues, and provide resolutions.
• Use data and dashboards to re-engage past billing customers and support existing customers to drive additional sales.
• Create price quotes, understand local market conditions, support sales opportunities, and follow up on leads sourced by Sales Enablement when applicable.

Benefits

• Six paid holidays and one paid floating holiday.
• Up to 20 days of paid time off per year.
• Medical, dental, and vision insurance.
• Company-matching 401(k).
• Employee Stock Purchase Program.
• Eligibility for incentive pay, subject to plan terms.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager