Territory Manager

TrueBlue•Asheville, NC

About The Position

The Territory Manager oversees the day-to-day operations and well-being of the branches in the territory, with accountability for revenue growth, profitability, performance goals, standard operating procedures, and customer service. The role manages territory financials and operations, supports and develops staff, builds teams, resolves conflicts, and monitors operational performance. It also involves customer account management, sales support, safety oversight, and travel to customer sites. The position is based in Asheville, North Carolina.

Requirements

Bachelor’s degree or an equivalent combination of education and experience.
At least 4 years of professional experience, including 2 years of related management experience.
Experience improving customer satisfaction and driving positive business outcomes.
Experience in account management and direct customer interaction.
Proven leadership competencies and experience.
Excellent written and verbal communication skills.
Proficiency in financial performance analysis.
Strong customer relationship development and maintenance skills.
Advanced problem-solving skills, including defining problems, collecting data, and making informed decisions.
Ability to prioritize tasks and meet deadlines under pressure.
Demonstrated ability to drive processes and improve operational performance.
Experience hiring, managing, developing, and leading individuals and teams.
Proficiency with Microsoft Office applications, including Excel, PowerPoint, and Outlook, and Microsoft Teams.
Valid driver’s license, reliable registered vehicle, and vehicle insurance.
Ability to work flexible hours, including evenings and weekends as necessary.
Ability to travel outside the territory for customer-site sales activities, which may account for up to 50% of the work.
Ability to stand, walk, sit, talk, and/or hear for extended periods; regularly lift or move up to 10 pounds, frequently up to 25 pounds, and occasionally up to 50 pounds.
Ability to work around occasional outdoor weather conditions.

Nice To Haves

Prior experience managing in the staffing industry or a similar industry.

Responsibilities

Manage territory profit and loss, monitor financial and performance metrics, and improve operational effectiveness.
Oversee daily branch operations, maintain branch appearance to company standards, prioritize work, and resolve operational issues.
Promote a culture of safety, manage workers’ compensation claims, conduct on-site safety visits and associate check-ins, and ensure access to personal protective equipment.
Ensure compliance with organizational standards, customer requirements, and federal, state, and local regulations.
Streamline processes, lead change initiatives, and adopt new systems.
Conduct new-hire orientations at customer locations as needed and represent the company at local job fairs and community partner organizations.
Manage territory staff, including hiring, scheduling, assigning work, reviewing performance, and recommending personnel actions.
Set performance goals and professional development plans; lead team-building and staff-development activities.
Drive local grassroots recruiting when needed.
Retain and expand customer accounts, monitor customer feedback, and recommend ways to improve customer experience.
Travel to customer sites for sales and safety needs, troubleshoot customer service issues, and provide resolutions.
Use data and dashboards to identify and re-engage past billing customers and support existing customers to generate additional sales.
Prepare price quotes for prospective customers and assess local market conditions to support sales opportunities.
Follow up on leads sourced by Sales Enablement when applicable.
Inspect equipment, identify safety hazards, and assess and communicate risks.