Territory Manager

Vestis Uniforms and Workplace Supplies | Canadian Linen & Uniform Service | Québec Linge Service D’Uniformes•Arden, NC

About The Position

The Territory Manager is responsible for an assigned service territory and directly supervises Route Sales Representatives (RSRs). The role oversees territory safety and results, including customer retention and satisfaction, business growth, loss and ruin, piece budget, employee retention, accounts receivable collection, customer renewals, direct sales, route sales, and credits. The manager spends 60% of their time traveling with service professionals, observing routes, and visiting customer locations. Work also takes place in a company office and may involve loading dock, production, warehouse, vehicle loading and unloading, and vehicle maintenance areas.

Requirements

High school diploma or equivalent.
Two years of service and route-based industry experience, with a proven track record of growing customer accounts.
Significant customer interface and service experience.
Strong interpersonal, analytical, communication, and customer service skills.
Considerable negotiation skills.
Computer proficiency, including working knowledge of MS Office software.
Demonstrated ability to work effectively across a variety of organizational functions.
Considerable skills in management, human relations, and communication.
DOT certification.
Driver's license.
Automobile insurance on a personal vehicle.
Successful completion of criminal background, motor vehicle record, and drug screen checks.
Ability to frequently lift and maneuver up to 50 pounds and occasionally up to 100 pounds, and to load and unload product from a truck without assistance.
Ability to walk, climb stairs, and push or pull carts during customer visitations.

Nice To Haves

Bachelor’s degree in a related field, or equivalent experience.
Exposure to the sales function.
Previous profit and loss accountability and/or contract-managed service experience.
Production planning, maintenance, or warehouse operations experience.
Willingness to relocate for advancement opportunities.

Responsibilities

Promote and sustain a safety culture.
Evaluate, coach, and develop Route Sales Representatives in the territory.
Create a sales culture that fosters team selling through Together-In-Growth (TIG) and Shared Lead programs.
Assist with new account installations as directed by the Service Manager and/or General Manager.
Manage day-to-day customer service program activities for the territory.
Visit all required customers each quarter to review growth and service opportunities.
Ensure Route Sales Representatives respond to and resolve service requests promptly.
Set clear customer service expectations and lead by example.
Travel with service professionals, observe routes, and visit customer locations for required visits, TIG days, and follow-up.
Follow up proactively on accounts in jeopardy and resolve service concerns promptly.
Negotiate and secure renewal agreements with existing customers that protect pricing and profitability.
Recruit, select, and hire Route Sales employees.
Meet in person with each Route Sales Representative weekly to review trends and performance, provide coaching, and identify improvement opportunities.
Deliver and participate in training to support customer retention and service goals.
Contact Route Sales Representatives daily through remote means to address pending items and situations.
Attend meetings and complete administrative work to improve customer satisfaction.
Coordinate accounts receivable collections.
Protect and manage merchandise control processes.
Investigate and report accidents or incidents within 24 hours of notification.