Territory Manager

Vestis Uniforms and Workplace Supplies | Canadian Linen & Uniform Service | Québec Linge Service D’Uniformes • Riverside, CA

11d • $79,000 - $85,000

About The Position

The Territory Manager is responsible for an assigned service territory and directly supervises Route Sales Representatives (RSRs). The role oversees territory safety and results, including customer retention and satisfaction, business growth, loss and ruin, piece budgets, employee retention, accounts receivable collections, customer renewals, direct sales, route sales, and credits. The position involves substantial travel throughout the territory, with approximately 60% of time spent accompanying service professionals on routes, observing their work, and visiting customers.

Requirements

• High school diploma or equivalent.
• Two years of service and route-based industry experience, with a proven track record of growing customer accounts.
• Significant customer interface and service experience.
• DOT certification.
• Valid driver’s license.
• Automobile insurance on a personal vehicle.
• Successful completion of criminal background, motor vehicle record, and drug screening checks.
• Demonstrated ability to work effectively with a variety of organizational functions.
• Strong interpersonal, analytical, communication, and customer service skills.
• Considerable negotiation skills.
• Computer proficiency, including working knowledge of Microsoft Office.
• Considerable management, human relations, and communication skills.

Nice To Haves

• Bachelor’s degree in a related field or equivalent experience.
• Exposure to sales.
• Previous profit-and-loss accountability and/or contract-managed service experience.
• Production planning, maintenance, or warehouse operations experience.

Responsibilities

• Promote and sustain a safety culture.
• Evaluate, coach, and develop Route Sales Representatives in the territory.
• Create a sales culture that encourages team selling through Together-In-Growth (TIG) and Shared Lead programs.
• Assist with new account installations as directed by the Service Manager and/or General Manager.
• Manage day-to-day customer service programs for the territory.
• Visit all required customers each quarter to review growth and service opportunities.
• Ensure Route Sales Representatives respond to and resolve service requests promptly.
• Set clear customer service expectations and lead by example.
• Spend approximately 60% of working time traveling with service professionals, observing routes, and visiting customer locations.
• Follow up proactively on at-risk accounts and resolve service concerns promptly.
• Negotiate and secure customer renewal agreements that protect pricing and profitability.
• Recruit, select, and hire Route Sales employees.
• Meet in person with each Route Sales Representative weekly to review performance, trends, coaching needs, and improvement opportunities.
• Deliver and participate in training to support customer retention and service goals.
• Contact Route Sales Representatives daily through remote means to address pending matters and ensure timely resolution.
• Attend meetings and complete administrative work to improve customer satisfaction.
• Coordinate accounts receivable collections.
• Protect and manage merchandise control processes.
• Investigate and report accidents or incidents within 24 hours of notification.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED