Territory Manager

PeopleReady•Taunton, MA

25d•$62,673 - $75,207

About The Position

The Territory Manager is responsible for the day-to-day operations and well-being of the branch or branches in the territory, driving revenue growth and profitability, meeting performance goals, following standard operating procedures, and optimizing customer service. The role includes staff supervision and development, team building, conflict resolution, monitoring operations, and managing territory financials. The position is based in Taunton, Massachusetts, with travel to customer sites for sales and safety activities; up to 50% of the work may take place outside the territory at customer sites. The Territory Manager oversees operational performance, financials, safety, compliance, and process improvement. The role manages territory staff, including hiring, scheduling, assigning work, reviewing performance, and recommending personnel actions. It also develops staff and local recruiting efforts, supports and grows customer accounts, resolves service issues, and supports sales through customer engagement, pricing, and follow-up on leads. The work takes place in a branch environment with frequent customer interaction. Hours may require flexibility and evening and weekend availability as necessary. The employee must have a valid driver's license, a reliable registered vehicle, and vehicle insurance. Physical activities include standing, walking, sitting, talking, and hearing for long periods; lifting and moving items up to 10 pounds regularly, 25 pounds frequently, and 50 pounds occasionally; occasional exposure to outdoor weather; and inspecting equipment, detecting safety hazards, and judging and communicating risks.

Requirements

Bachelor's degree or equivalent combination of education and experience.
At least 4 years of professional experience, including 2 years of related management experience.
Experience improving customer satisfaction and driving positive business outcomes.
Experience in account management and direct customer interface.
Proven leadership competencies and experience.
Excellent written and verbal communication skills.
Proficiency in financial performance analysis.
Success in developing and maintaining customer relationships.
Advanced problem-solving abilities, including defining problems, collecting data, and making informed decisions.
Ability to prioritize tasks and meet deadlines under pressure.
Proven ability to drive processes and improve operational performance.
Experience hiring, managing, developing, and leading individuals and teams.
Proficiency in Microsoft Office (Excel, PowerPoint, and Outlook) and Teams.
Valid driver's license, reliable registered vehicle, and vehicle insurance.
Must be authorized to work in the United States full-time without current or future employer sponsorship.

Nice To Haves

Prior experience managing in the staffing industry or a similar industry.

Responsibilities

Manage territory profit and loss and monitor financial data and performance metrics to assess and improve operational effectiveness.
Oversee day-to-day operations, maintain branch appearance according to company standards, resolve operational issues, prioritize work, and assign tasks for timely completion.
Promote a culture of safety, conduct on-site safety visits and associate check-ins, ensure personal protective equipment is accessible, and manage and investigate workers' compensation claims.
Ensure compliance with organizational standards, customer requirements, and federal, state, and local regulations.
Streamline processes, lead change initiatives, and adopt new systems.
Conduct new-hire orientations at customer locations as needed and represent the company at local job fairs while building relationships with community partners.
Manage territory staff, including hiring, scheduling, assigning work, reviewing performance, and recommending promotions, transfers, demotions, or terminations.
Set performance goals and professional development plans and lead team-building and staff-development activities.
Strategize and drive grassroots recruiting in local markets when needed.
Retain and expand existing customer accounts, monitor customer feedback, and recommend ways to improve customer experience.
Travel to customer sites for sales and safety needs, troubleshoot customer service issues, and provide resolutions.
Use existing data and dashboards to identify and re-engage past billing customers and support the existing customer base to drive additional sales.
Create price quotes for prospective customers and understand local market conditions to support sales opportunities.
Ensure leads sourced by Sales Enablement are followed up on when applicable.