Territory Manager

TrueBlue • Lynchburg, VA

6d • $62,673 - $75,207

About The Position

The Territory Manager oversees the day-to-day operations and well-being of branches in the territory and is accountable for revenue growth, profitability, performance goals, standard operating procedures, and customer service. The role encompasses operational and financial management, safety and regulatory compliance, customer engagement and sales support, and the supervision and development of territory staff. The position is based in Lynchburg, Virginia, and may involve travel to customer sites, including locations outside the territory.

Requirements

• Bachelor’s degree or an equivalent combination of education and experience.
• At least 4 years of professional experience, including 2 years of related management experience.
• Experience improving customer satisfaction and driving positive business outcomes.
• Experience in account management and direct customer interaction.
• Proven leadership competencies and experience.
• Excellent written and verbal communication skills.
• Proficiency in financial performance analysis.
• Ability to develop and maintain customer relationships.
• Advanced problem-solving skills, including defining problems, collecting data, and making informed decisions.
• Ability to prioritize tasks and meet deadlines under pressure.
• Ability to drive processes and improve operational performance.
• Experience hiring, managing, developing, and leading individuals and teams.
• Proficiency in Microsoft Office (Excel, PowerPoint, and Outlook) and Teams.
• Valid driver’s license, reliable registered vehicle, and vehicle insurance.
• Work authorization in the United States on a full-time basis without current or future employer sponsorship.

Nice To Haves

• Prior experience managing in the staffing industry or a similar industry.

Responsibilities

• Manage territory profit and loss and use performance metrics and financial data to assess and improve operational effectiveness.
• Oversee day-to-day operations, identify and resolve operational issues, maintain branch appearance, and streamline processes.
• Prioritize and assign work to team members, promote a culture of safety, manage workers’ compensation claims, and ensure compliance with organizational standards, customer requirements, and applicable regulations.
• Lead change initiatives and adopt new systems.
• Conduct on-site safety visits and associate check-ins, ensure personal protective equipment is accessible, and lead workers’ compensation investigations.
• Conduct new-hire orientations at customer locations as needed and represent the company at local job fairs and with community partners.
• Manage territory staff, including hiring, scheduling, assigning work, reviewing performance, and recommending personnel actions.
• Set performance goals and professional development plans; lead team-building and staff-development activities; and support local recruiting.
• Retain and expand customer accounts, monitor customer feedback, recommend ways to improve customer experience, travel to customer sites for sales and safety needs, and resolve customer service issues.
• Use data and dashboards to re-engage past billing customers and support additional sales to existing customers.
• Prepare price quotes, understand local market conditions, support sales opportunities, and follow up on leads sourced by Sales Enablement when applicable.

Benefits

• Six paid holidays and one paid floating holiday.
• Up to 20 days of paid time off per year.
• Medical, dental, and vision insurance.
• Company-matching 401(k).
• Employee Stock Purchase Program.
• Eligibility for incentive pay, subject to plan terms.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager