Territory Manager

Vestis Uniforms and Workplace Supplies | Canadian Linen & Uniform Service | Québec Linge Service D’Uniformes•Lawrence, MA

6d•$82,000 - $90,000

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About The Position

The Territory Manager is responsible for an assigned service territory and directly supervises Route Sales Representatives (RSRs). The role is accountable for territory safety and results, including customer retention and satisfaction, business growth, loss and ruin, piece budget, employee retention, accounts receivable collections, customer renewals, direct sales, route sales, and credits. The manager promotes a safety culture, develops RSRs, and builds a team-selling sales culture. The position involves substantial customer-facing field work, with 60% of time spent traveling with service professionals, observing routes, and visiting customer locations. The role also includes office, loading dock, production, warehouse, and vehicle-related exposure.

Requirements

High school diploma or equivalent.
Two years of service and route-based industry experience, with a proven track record of growing customer accounts.
Significant customer interface and service experience.
DOT certification.
Driver’s license.
Automobile insurance on a personal vehicle.
Ability to frequently lift and maneuver up to 50 pounds and occasionally up to 100 pounds, and to load and unload product from a truck without assistance.
Strong interpersonal, analytical, communication, and customer service skills.
Considerable negotiation skills.
Computer proficiency, including working knowledge of MS Office software.
Demonstrated ability to interface successfully with a variety of organizational functions.
Skills in management, human relations, and communication.
Successful completion of criminal background, motor vehicle record, and drug screen checks.

Nice To Haves

Bachelor’s degree in a related field or equivalent experience.
Exposure to sales.
Previous profit and loss accountability and/or contract-managed service experience.
Production planning, maintenance, or warehouse operations experience.

Responsibilities

Promote and sustain a safety culture.
Evaluate, coach, and develop Route Sales Representatives in the territory.
Create a sales culture that fosters team selling through Together-In-Growth (TIG) and Shared Lead programs.
Assist with new account installations as directed by the Service Manager and/or General Manager.
Manage day-to-day customer service program activities for the territory.
Visit required customers each quarter to review growth and service opportunities.
Ensure RSRs respond to and resolve service requests in a timely manner.
Set clear customer service expectations and lead by example.
Spend 60% of work time traveling with service professionals, conducting route observations, and visiting customer locations for required visits, TIG days, or follow-up.
Follow up proactively on accounts in jeopardy and resolve service concerns promptly.
Negotiate and secure renewal agreements with existing customers that protect pricing and profitability.
Recruit, select, and hire Route Sales employees.
Meet in person with each RSR weekly to review trends and performance, coach, and identify improvement opportunities.
Deliver and participate in training to support customer retention and service goals.
Contact RSRs daily by remote means to address pending items or situations and ensure timely resolution.
Attend meetings and complete administrative work to improve customer satisfaction.
Coordinate accounts receivable collections.
Protect and manage merchandise control processes.
Investigate and report accidents or incidents within 24 hours of notification.