Territory Manager
About The Position
The Territory Manager is responsible for the day-to-day operations and well-being of the branch or branches in the territory, driving revenue growth and profitability, meeting performance goals, following standard operating procedures, and optimizing customer service. The role oversees operational performance and financials, including territory profit and loss, and is responsible for staff supervision and development, team building, conflict resolution, safety, and compliance. The Territory Manager supports associates through safety visits, check-ins, workers’ compensation investigations, and new-hire orientations when needed. The role leads local recruiting efforts and represents the company at job fairs and with community partners. It also manages customer relationships and service issues, travels to customer sites for sales and safety activities, and supports sales through account growth, quotes, follow-up, and awareness of local market conditions. The position is based in Coeur D'Alene, Idaho. Up to 50% of the work may take place outside the territory at customer sites. The role requires a valid driver’s license, a reliable registered vehicle, and vehicle insurance. Work hours may require flexibility and evening or weekend availability as necessary. The work environment includes branch operations and frequent customer interaction, with occasional exposure to outdoor weather conditions and physical requirements that include standing, walking, sitting, talking, hearing, and lifting or moving items up to 50 pounds.
Requirements
- Bachelor’s degree or an equivalent combination of education and experience.
- At least 4 years of professional experience, including 2 years of related management experience.
- Experience improving customer satisfaction and driving positive business outcomes.
- Experience in account management and direct customer interface.
- Proven leadership competencies and experience.
- Excellent written and verbal communication skills.
- Proficiency in financial performance analysis.
- Success developing and maintaining customer relationships.
- Advanced problem-solving abilities, including defining problems, collecting data, and making informed decisions.
- Ability to prioritize tasks and meet deadlines under pressure.
- Proven ability to drive processes and improve operational performance.
- Experience hiring, managing, developing, and leading individuals and teams.
- Proficiency in Microsoft Office (Excel, PowerPoint, and Outlook) and Teams.
- Valid driver’s license, reliable registered vehicle, and vehicle insurance.
- Ability to work flexibly, including evenings and weekends as necessary.
- Ability to perform the stated physical duties, including lifting or moving items up to 50 pounds and inspecting equipment, detecting safety hazards, and judging and communicating risks.
Nice To Haves
- Prior experience managing in the staffing industry or a similar industry.
Responsibilities
- Manage territory profit and loss and monitor performance metrics and financial data to assess and improve operational effectiveness.
- Oversee day-to-day operations, identify and resolve operational issues, maintain branch appearance, and streamline processes.
- Prioritize tasks and assign them to team members for timely completion.
- Promote a culture of safety, conduct on-site safety visits and associate check-ins, and ensure personal protective equipment is accessible.
- Manage and lead investigations for workers’ compensation claims.
- Ensure compliance with organizational standards, customer requirements, and federal, state, and local regulations.
- Lead change initiatives and adopt new systems.
- Conduct new-hire orientations at customer locations as needed.
- Represent the company at local job fairs and build relationships with community partners, including unemployment offices.
- Manage territory staff, including hiring, scheduling, assigning work, reviewing performance, and recommending personnel actions.
- Set performance goals and professional development plans, and lead team-building and staff-development activities.
- Drive grassroots recruiting in local markets when needed.
- Retain and expand existing customer accounts, monitor customer feedback, and recommend ways to improve customer experience.
- Travel to customer sites for sales and safety needs and troubleshoot customer-service issues.
- Use existing data and dashboards to identify and re-engage past billing customers.
- Support existing customers to drive additional sales and create price quotes for prospective customers.
- Understand local market conditions and support current and prospective sales opportunities.
- Ensure leads sourced by Sales Enablement are followed up on when applicable.
Benefits
- Six paid holidays and one paid floating holiday.
- Up to 20 days of paid time off per year.
- Medical, dental, and vision insurance.
- Company-matching 401(k).
- Employee Stock Purchase Program.
- Eligibility for incentive pay, subject to plan terms.
- Other programs and perks.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
