Territory Manager

PeopleReady • Erie, PA

10d • $62,673 - $75,207

About The Position

The Territory Manager oversees the day-to-day operations and well-being of the branches in the territory and is accountable for revenue growth, profitability, performance goals, standard operating procedures, and customer service. The role includes operational and financial management, associate support, staff supervision and development, team building, conflict resolution, customer engagement, and sales support. The position is located in Erie, Pennsylvania, and may involve travel to customer sites, including sales and safety activities.

Requirements

• Bachelor’s degree or an equivalent combination of education and experience.
• At least 4 years of professional experience, including 2 years of related management experience.
• Experience improving customer satisfaction and driving positive business outcomes.
• Experience in account management and direct customer interface.
• Proven leadership competencies and experience.
• Excellent written and verbal communication skills.
• Proficiency in financial performance analysis.
• Ability to develop and maintain customer relationships.
• Advanced problem-solving ability, including defining problems, collecting data, and making informed decisions.
• Ability to prioritize tasks and meet deadlines under pressure.
• Demonstrated ability to drive processes and improve operational performance.
• Experience hiring, managing, developing, and leading individuals and teams.
• Proficiency in Microsoft Office (Excel, PowerPoint, and Outlook) and Teams.
• Valid driver’s license, reliable registered vehicle, and vehicle insurance.
• Must be authorized to work full-time in the United States without current or future employer sponsorship.

Nice To Haves

• Prior experience managing in the staffing industry or a similar industry.

Responsibilities

• Manage territory profit and loss and review performance metrics and financial data to improve operational effectiveness.
• Oversee day-to-day territory operations, maintain branch appearance to company standards, identify and resolve operational issues, assign priorities, streamline processes, and lead change initiatives and adoption of new systems.
• Promote a culture of safety, conduct on-site safety visits and associate check-ins, ensure PPE is accessible, manage and investigate workers’ compensation claims, and ensure compliance with organizational standards, customer requirements, and applicable regulations.
• Conduct new-hire orientations at customer locations as needed and represent the company at local job fairs while building relationships with community partners.
• Manage territory staff, including hiring, scheduling, assigning work, reviewing performance, and recommending promotions, transfers, demotions, or terminations; set performance goals and professional development plans; and lead team-building and staff-development activities.
• Drive grassroots recruiting in local markets when needed; manage 2–7 individual contributors, potentially across multiple locations.
• Retain and expand customer accounts, monitor feedback, recommend ways to improve customer experience, travel to customer sites for sales and safety needs, and resolve customer service issues.
• Use existing data and dashboards to reconnect with past billing customers, support additional sales to existing customers, create quotes for prospective customers, understand local market conditions, support sales opportunities, and follow up on leads sourced by Sales Enablement when applicable.
• Inspect equipment, detect safety hazards, and assess and communicate risks.

Benefits

• Six paid holidays and one paid floating holiday.
• Up to 20 days of paid time off per year.
• Medical, dental, and vision insurance.
• Company-matching 401(k).
• Employee Stock Purchase Program.
• Eligibility for incentive pay, subject to plan terms.
• Other programs and perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager