Territory Manager

NRG•VIRTUAL, IL

15d•$60,000 - $80,000•Hybrid

About The Position

The Territory Manager supports NRG’s retail business by managing partner relationships at the store, district, and regional levels. The role builds internal and external partnerships, supports business development for existing and prospective accounts, and represents NRG professionally and with integrity in the field. The Territory Manager independently manages an assigned territory, priorities, follow-ups, and administrative responsibilities with limited direction. The work is approximately 20% home office and 80% field-based work and travel, with substantial driving and regular air travel as business needs require. Standard work hours are Monday through Friday, 8:30 a.m. to 5:00 p.m., with flexibility required for client availability, travel, and business needs. The role serves as the primary local account-management contact, maintains partner relationships, responds to and resolves concerns, and collaborates with Sales, Quality Assurance, and other internal teams. It develops regular business reviews, communicates initiative progress, identifies opportunities to strengthen relationships and improve business outcomes, and supports expansion of NRG’s staffing footprint and sales capacity at retail partner locations. Accurate and timely use of field management CRM tools, including Badger Mapping and Salesforce, is expected. The base salary range is $60,000–$80,000. Actual salary varies based on factors including location, experience, and performance. Other compensation may include annual bonus, short- and long-term incentives, and program-specific awards. Benefits may include medical, vision, dental, 401(k), and flexible spending accounts. Employees are subject to applicable drug and alcohol testing policies.

Requirements

High school diploma or equivalent.
Bachelor’s degree or 2–3 years of comparable, relevant experience.
Ability to work independently in a field-based role with limited day-to-day supervision.
Demonstrated reliability, personal accountability, and professional integrity.
Ability to build productive relationships, provide strong customer and client service, and support collaborative problem resolution.
Ability to prioritize competing responsibilities, manage multiple assignments, make timely decisions, and work with limited supervision.
Resourcefulness in identifying practical solutions when time, information, or resources are limited, and adaptability to changing retail and business priorities.
Understanding of direct marketing process flow, including the ability to identify gaps and recommend solutions.
Strong written and verbal business communication skills, including the ability to explain complex topics clearly and concisely to non-technical audiences.
Proficiency with standard office technology, including Microsoft Office tools.
Ability to travel 70–90% of the time, including substantial driving and regular air travel as business needs require.
Flexibility to accommodate client availability, travel, and business needs beyond standard work hours.

Nice To Haves

2–3 years of field account management experience.
Experience managing a large geographic territory, including overnight travel and air travel as needed.
Experience supporting field or sales account management for large-format retail partners.
Familiarity with Salesforce or similar CRM platforms.

Responsibilities

Serve as the primary point of contact for local account-management matters and partner relationship support.
Build and maintain relationships with in-store retail managers, district leaders, regional contacts, internal Sales teams, Quality Assurance, and cross-functional partners.
Respond to partner questions, concerns, requests, and complaints with urgency, professionalism, and discretion.
Resolve local issues when appropriate and determine when escalation is needed.
Collaborate with Sales and Quality Assurance teams to address partner concerns and support timely resolution.
Develop and conduct regular business reviews with store-level partners according to territory size, business needs, and agreed cadence.
Communicate progress on weekly, monthly, quarterly, and annual initiatives to internal and external stakeholders.
Identify and recommend opportunities to strengthen partner relationships and improve business outcomes.
Work with Sales teams to evaluate opportunities to expand NRG’s staffing footprint within approved retail partner store counts.
Identify opportunities at existing partner locations to increase sales capacity, including staffing placement, staffed hours or days, and participation in store events.
Maintain accurate, timely, and complete records in field management CRM tools, including Badger Mapping and Salesforce.
Independently manage the assigned territory, priorities, follow-ups, and administrative responsibilities with limited direction.
Execute assigned projects and cross-functional tasks while maintaining accountability, confidentiality, and professional integrity.