Territory Manager

PeopleReady•Asheville, NC

6d•$62,673 - $75,207•Onsite

About The Position

The Territory Manager is responsible for the day-to-day operations and well-being of the branches in the territory, driving revenue growth and profitability, meeting performance goals, following standard operating procedures, and optimizing customer service. The role oversees operational performance and financials, supervises and develops staff, builds teams, resolves conflicts, and monitors branch operations. It manages 2–7 individual contributors, potentially across multiple locations, and is based in Asheville, North Carolina. Up to 50% of work may take place outside the territory at customer sites for sales activities.

Requirements

Bachelor’s degree or equivalent combination of education and experience.
At least 4 years of professional experience, including 2 years of related management experience.
Experience improving customer satisfaction and driving positive business outcomes.
Experience in account management and direct customer interaction.
Proven leadership competencies and experience.
Excellent written and verbal communication skills.
Proficiency in financial performance analysis.
Ability to develop and maintain customer relationships.
Advanced problem-solving skills, including defining problems, collecting data, and making informed decisions.
Ability to prioritize tasks and meet deadlines under pressure.
Ability to drive processes and improve operational performance.
Experience hiring, managing, developing, and leading individuals and teams.
Proficiency with Microsoft Office, including Excel, PowerPoint, and Outlook, and Microsoft Teams.
Valid driver’s license, reliable registered vehicle, and vehicle insurance.
Ability to work flexibly and be available evenings and weekends as necessary.
Ability to stand, walk, sit, talk, and/or hear for long periods; regularly lift or move up to 10 pounds, frequently lift or move 25 pounds, and occasionally lift or move 50 pounds; occasionally work in outdoor weather; and inspect equipment, detect safety hazards, and judge and communicate risks.
Must be authorized to work full-time in the United States without current or future employer sponsorship.

Nice To Haves

Prior experience managing in the staffing industry or a similar industry.

Responsibilities

Manage territory profit and loss and use performance metrics and financial data to assess and improve operational effectiveness.
Oversee daily operations, maintain branch appearance to company standards, identify and resolve operational issues, and assign priority tasks to team members.
Promote a safety culture, conduct on-site safety visits and associate check-ins, ensure personal protective equipment is accessible, manage workers’ compensation claims, and lead related investigations.
Ensure compliance with organizational standards, customer requirements, and federal, state, and local regulations; streamline processes and lead change initiatives and adoption of new systems.
Conduct new-hire orientations at customer locations as needed and represent the company at local job fairs while building relationships with community partners.
Manage territory staff, including hiring, scheduling, assigning work, reviewing performance, and recommending promotions, transfers, demotions, or terminations.
Set performance goals and professional development plans, lead team-building and staff-development activities, and drive local grassroots recruiting when needed.
Retain and expand customer accounts, monitor feedback, recommend ways to improve customer experience, visit customer sites for sales and safety needs, and resolve customer-service issues.
Use data and dashboards to reconnect with past billing customers, support existing customers to drive additional sales, prepare price quotes, understand local market conditions, support sales opportunities, and follow up on applicable Sales Enablement leads.