Territory Manager

AlffCo/Ice Solutions•Phoenix, AZ

53d•$60,000 - $70,000

About The Position

AlffCo is a facility and property maintenance provider serving commercial facilities nationwide. The Territory Manager is responsible for vendor activities and for maintaining relationships with new and existing vendors and clients. The role identifies and receives maintenance requests from clients, interprets requests, and selects and dispatches the appropriate provider or technician. After work is completed, the Territory Manager handles quality assurance and compliance documentation, verifies completion and customer satisfaction, and approves work for vendor payment and customer invoicing. The position also involves onboarding vendors, negotiating profitable pricing, and ensuring vendors meet their contractual obligations. The role requires general knowledge of facility maintenance and construction services, including landscaping, parking lot sweeping, snow removal, carpentry, plumbing, electrical, and HVAC. The Territory Manager reports to the Regional Manager. The position is located in Phoenix, Arizona, and requires 15–20% travel as needed, which may include overnight stays.

Requirements

At least 3 years of related experience and/or training, or an equivalent combination of education and experience.
At least 3 years of experience working with vendors, agreements, contracts, and scopes of work.
Previous experience in vendor management.
Valid driver's license.
Must be at least 21 years old.
Ability to learn new database programs quickly and navigate platforms such as Service Channel, Excel, Word, and Paylocity.
Moderate proficiency in Microsoft Suite programs.
General knowledge of facility maintenance and construction services, including landscaping, parking lot sweeping, snow removal, carpentry, plumbing, electrical, and HVAC.

Nice To Haves

Experience with Service Channel.
Associate degree.

Responsibilities

Identify and research potential vendors.
Develop and sustain long-term relationships with vendors.
Develop and submit proposals for new projects, taking budgets, costs, and margins into account.
Procure and onboard vendors while maintaining contractual documentation.
Verify vendor job completion and customer satisfaction or job approval.
Approve vendor work completion for payment.
Approve work orders for customer invoicing.
Identify and receive client maintenance requests, interpret the requests, and select and dispatch the appropriate provider or technician.
Perform quality assurance and maintain compliance documentation after work is completed.
Ensure vendors fulfill their contractual obligations.
Perform other duties as assigned.