Territory Manager
TrueBlue•Brockton, MA
•$62,673 - $75,207
About The Position
The Territory Manager oversees the day-to-day operations and well-being of branches in the territory and is accountable for revenue growth, profitability, performance goals, compliance, and customer service. The role includes operational and financial oversight, staff supervision and development, customer engagement, and sales support. The position is based in Brockton, Massachusetts, with up to 50% of work potentially taking place at customer sites outside the territory.
Requirements
- Bachelor’s degree or an equivalent combination of education and experience.
- At least 4 years of professional experience, including 2 years of related management experience.
- Experience improving customer satisfaction and driving positive business outcomes.
- Experience in account management and direct customer interaction.
- Proven leadership competencies and experience.
- Excellent written and verbal communication skills.
- Proficiency in financial performance analysis.
- Ability to develop and maintain customer relationships.
- Advanced problem-solving skills, including defining problems, collecting data, and making informed decisions.
- Ability to prioritize tasks and meet deadlines under pressure.
- Ability to drive processes and improve operational performance.
- Experience hiring, managing, developing, and leading individuals and teams.
- Proficiency in Microsoft Office (Excel, PowerPoint, Outlook) and Teams.
- Valid driver’s license, reliable registered vehicle, and vehicle insurance.
- Must be authorized to work in the United States full-time without current or future employer sponsorship.
Nice To Haves
- Prior experience managing in the staffing industry or a similar industry.
Responsibilities
- Manage territory profit and loss and review performance metrics and financial data to improve operational effectiveness.
- Oversee daily operations, maintain branch appearance to company standards, identify and resolve operational issues, and streamline processes.
- Prioritize and delegate tasks, promote workplace safety, manage workers’ compensation claims, and ensure compliance with organizational standards, customer requirements, and applicable regulations.
- Lead change initiatives and adopt new systems.
- Conduct on-site safety visits and associate check-ins, ensure PPE is accessible, investigate workers’ compensation claims, and conduct new-hire orientations at customer locations as needed.
- Represent the company at local job fairs and build relationships with community partners, including unemployment offices.
- Manage territory staff, including hiring, scheduling, assigning work, reviewing performance, and recommending personnel actions.
- Set performance goals and development plans, lead team-building and staff-development activities, and support local recruiting.
- Retain and expand customer accounts, monitor feedback, and recommend ways to improve customer experience.
- Travel to customer sites for sales and safety needs, troubleshoot service issues, and provide resolutions.
- Use data and dashboards to re-engage past billing customers and support the existing customer base to drive sales.
- Create price quotes, assess local market conditions, support sales opportunities, and follow up on leads from Sales Enablement when applicable.
Benefits
- Six paid holidays and one paid floating holiday.
- Up to 20 days of paid time off per year.
- Medical, dental, and vision insurance.
- Company-matching 401(k).
- Employee Stock Purchase Program.
- Incentive pay eligibility, subject to plan terms.
- Other programs and perks.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
