Territory Manager

TrueBlue•Erie, PA

10d•Onsite

About The Position

The Territory Manager is responsible for the day-to-day operations and well-being of the branches in the territory, driving revenue growth and profitability, meeting performance goals, following standard operating procedures, and optimizing customer service. The role includes staff supervision and development, team building, conflict resolution, operational monitoring, and financial management. The position is located in Erie, Pennsylvania, and may involve work at customer sites, including sales and safety activities.

Requirements

Bachelor’s degree or an equivalent combination of education and experience.
At least 4 years of professional experience, including 2 years of related management experience.
Experience improving customer satisfaction and driving positive business outcomes.
Experience in account management and direct customer interface.
Proven leadership competencies and experience.
Excellent written and verbal communication skills.
Proficiency in financial performance analysis.
Ability to develop and maintain customer relationships.
Advanced problem-solving skills, including defining problems, collecting data, and making informed decisions.
Ability to prioritize tasks and meet deadlines under pressure.
Ability to drive processes and improve operational performance.
Experience hiring, managing, developing, and leading individuals and teams.
Proficiency in Microsoft Office (Excel, PowerPoint, Outlook) and Teams.
Valid driver’s license, reliable registered vehicle, and vehicle insurance.
Ability to work flexibly and be available evenings and weekends as needed.
Ability to inspect equipment, detect safety hazards, and assess and communicate risks.
Ability to stand, walk, sit, talk, and/or hear for extended periods; regularly lift or move up to 10 pounds, frequently up to 25 pounds, and occasionally up to 50 pounds.
Must be authorized to work in the United States full-time without current or future employer sponsorship.

Nice To Haves

Prior experience managing in the staffing industry or a similar industry.

Responsibilities

Manage territory profit and loss, monitor financial and performance metrics, and improve operational effectiveness.
Oversee daily operations, resolve operational issues, maintain branch appearance, and assign priority tasks to team members.
Promote workplace safety, manage workers’ compensation claims, and ensure compliance with organizational standards, customer requirements, and applicable regulations.
Streamline processes, lead change initiatives, and adopt new systems.
Conduct on-site safety visits and associate check-ins, and ensure personal protective equipment is accessible.
Lead investigations of workers’ compensation claims and conduct new-hire orientations at customer locations as needed.
Represent the company at local job fairs and build relationships with community partners, including unemployment offices.
Manage territory staff, including hiring, scheduling, assigning work, reviewing performance, and recommending personnel actions.
Set performance goals and professional development plans; lead team-building and staff-development activities.
Support grassroots recruiting in local markets as needed.
Retain and expand customer accounts, monitor customer feedback, and recommend ways to improve customer experience.
Travel to customer sites for sales and safety needs, troubleshoot customer-service issues, and resolve them.
Use existing data and dashboards to identify and re-engage past billing customers and support existing customers to drive additional sales.
Create price quotes for prospective customers and assess local market conditions to support sales opportunities.
Follow up on leads sourced by Sales Enablement when applicable.