Territory Manager

TrueBlue•Albany, NY

17d

About The Position

The Territory Manager is responsible for the day-to-day operations and well-being of the branch or branches in the territory, with accountability for revenue growth, profitability, performance goals, standard operating procedures, and customer service. The role oversees territory financials and operations, promotes workplace safety and regulatory compliance, and leads staff hiring, scheduling, performance management, team building, and development. It also supports customer retention and growth, handles customer service issues, and contributes to sales activity and local recruiting. The position is based in Albany, NY, and may involve travel to customer sites, including work outside the territory for sales activities.

Requirements

Bachelor’s degree or an equivalent combination of education and experience.
At least 4 years of professional experience, including 2 years of related management experience.
Experience improving customer satisfaction and driving positive business outcomes.
Experience in account management and direct customer interface.
Proven leadership competencies and experience.
Excellent written and verbal communication skills.
Proficiency in financial performance analysis.
Ability to develop and maintain customer relationships.
Advanced problem-solving skills, including defining problems, collecting data, and making informed decisions.
Ability to prioritize tasks and meet deadlines under pressure.
Proven ability to drive processes and improve operational performance.
Experience hiring, managing, developing, and leading individuals and teams.
Proficiency in Microsoft Office, including Excel, PowerPoint, and Outlook, and in Teams.
Valid driver’s license, reliable registered vehicle, and vehicle insurance.
Ability to inspect equipment, detect safety hazards, and judge and communicate risks.
Must be authorized to work in the United States on a full-time basis without current or future employer sponsorship.

Nice To Haves

Prior experience managing in the staffing industry or a similar industry.

Responsibilities

Manage territory profit and loss and monitor performance metrics and financial data to improve operational effectiveness.
Oversee day-to-day operations, maintain branch appearance to company standards, identify and resolve operational issues, and assign priority tasks.
Promote a culture of safety, manage workers’ compensation claims, and ensure compliance with organizational standards, customer requirements, and applicable laws and regulations.
Streamline processes, lead change initiatives, and adopt new systems.
Conduct on-site safety visits and associate check-ins, and ensure personal protective equipment is accessible.
Lead workers’ compensation claim investigations and conduct new-hire orientations at customer locations as needed.
Represent the company at local job fairs and build relationships with community partners, including unemployment offices.
Manage territory staff, including hiring, scheduling, assigning work, reviewing performance, and recommending personnel actions.
Set performance goals and professional development plans, lead team-building and staff-development activities, and drive local grassroots recruiting as needed.
Retain and expand customer accounts, monitor customer feedback, and recommend ways to improve customer experience.
Travel to customer sites for sales and safety needs, troubleshoot customer service issues, and provide resolutions.
Use data and dashboards to identify and re-engage past billing customers and support existing customers to drive additional sales.
Create price quotes for prospective customers, understand local market conditions, support sales opportunities, and follow up on leads sourced by Sales Enablement when applicable.